Support Board
Date/Time: Sat, 23 Nov 2024 19:07:26 +0000
Suspending Usage Time
View Count: 222
| [2024-07-29 18:07:42] |
| Пользователь488020 - Posts: 99 |
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hello! I want to suspend my subscription for one month. I have been using pack 12 for three months. It ends on 04.09. I want to move the month of August to September. Is it possible? If so, how do I do it?
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| [2024-07-29 18:27:31] |
| John - SC Support - Posts: 36238 |
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Set your "Package Selection" to be "Disabled" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=192051#ServicePackage Then when your current Usage Time ends on August 4, 2024, your account will not renew. Then when you are ready to come back, follow the instructions at the following link to add funds and select a package: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-31 16:30:26] |
| Пользователь488020 - Posts: 99 |
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That's how I understood you. The last month of the three, which starts on 04.08. I turn off my subscription and make the subscription inactive. When I can work again, I will activate the subscription for the remaining one month on any day. I won't have to pay for the last month again. Is everything right?
Date Time Of Last Edit: 2024-07-31 16:32:29
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| [2024-07-31 19:41:01] |
| Sierra_Chart Engineering - Posts: 17150 |
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We have refunded one month of usage time back to your Services Balance and disabled renewals.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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