Support Board
Date/Time: Sat, 23 Nov 2024 19:42:57 +0000
No data - but subscribed
View Count: 122
| [2024-07-29 15:05:39] |
| JuliusK - Posts: 2 |
|
Dear Support Team, A subscribed again, but this time there is no data feed. Current Selected Service (List) SC Data - All Services. - This data feed is set. On the lefthand side of the control bar is green, but I continuously see the same numbers, no change. I only want to see ESU24-CME (and simtrade). Could you please help me to solve the problem? Thank you. Julius |
 NoData.png / V - Attached On 2024-07-29 14:57:40 UTC - Size: 80.22 KB - 42 views Attachment Deleted. |
| [2024-07-29 15:40:31] |
| Sierra_Chart Engineering - Posts: 17150 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 15:54:00] |
| JuliusK - Posts: 2 |
|
I downloaded the latest version of the platform, and the data feed is OK now. thank you. |
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