Support Board
Date/Time: Sat, 23 Nov 2024 19:58:37 +0000
Problems with Trade Account
View Count: 149
| [2024-07-29 08:08:33] |
| nicktrader - Posts: 709 |
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A good friend of mine has problems with the trade account. She has received and entered the data for the LIVE account. Then she tried to place the first LIVE order and got an error message (see picture). Her account name: see picture Many thanks |
Private File Private File |
| [2024-07-29 12:51:46] |
| Sierra_Chart Engineering - Posts: 17150 |
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We do not know the exact reason for the order rejection. Have the broker look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 13:06:05] |
| nicktrader - Posts: 709 |
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No, you are the first one. Should we speak with the broker first?
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| [2024-07-29 13:49:35] |
| Sierra_Chart Engineering - Posts: 17150 |
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Contact the broker. Show them the rejection message you showed us. And tell them the different parameters of the order. The order type, the price of the order, the time in force. The side of the order. The symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 14:34:08] |
| nicktrader - Posts: 709 |
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We contacted the broker and the problem should be solved in 30 minutes Thank you |
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