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Date/Time: Sat, 23 Nov 2024 16:34:38 +0000

How to Post a Message for Support

Not getting live data

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[2024-06-10 21:19:37] #1 [Go To First Post]
cmack1011 - Posts: 51
I recently signed on with Service Package 12 and the Denali Exchange Data Feed with activated NASDAQ total View and US Equities Consolidated Tape. However, only one chartbook is getting live data (the others are in "Sim" mode" and not getting any live data) and the live data that is coming through appears to be very limited (not expected amount or speed). I do not need a broker as I am using Schwab/TOS to execute trades. Please advise on how to get "normal" live data on all my chartbooks. Thx

[2024-06-11 13:29:58] #2 [Go To First Post]
John - SC Support - Posts: 36238
When you say one "Chartbook" is getting live data and others are not - are these in different installations of Sierra Chart or within a single installation? Or perhaps a Sub-Instance? Please get us your Message Log when you are having this problem by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-11 14:07:26] #3 [Go To First Post]
cmack1011 - Posts: 51
THe message log clearing function only deletes one line of messages at a time?

[2024-06-11 14:18:08] #4 [Go To First Post]
cmack1011 - Posts: 51
Here is log2024-06-11 14:05:59.560 \| Software version: 2638 64-bit 2024-06-11 14:05:59.560 \| Primary Thread ID: 5476 2024-06-11 14:05:59.560 \| Usage end date: 2024-07-11 2024-06-11 14:05:59.560 \| Enabled for: Advanced Features 2. 2024-06-11 14:05:59.560 \| Enabled for: Sierra Chart Historical Data Service. 2024-06-11 14:05:59.560 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-11 14:05:59.560 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-06-11 14:05:59.560 \| Enabled for exchange2: NASDAQ TotalView US stock data 2024-06-11 14:05:59.560 \| Enabled for exchange2: US Equities Consolidated Tape 2024-06-11 14:05:59.560 \| Enabled for exchange2: US Equities Consolidated Tape with Depth 2024-06-11 14:05:59.560 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-11 14:05:59.560 \| Current selected Data/Trading service: SC Data - All Services 2024-06-11 14:05:59.560 \| Custom symbol settings values: enabled 2024-06-11 14:05:59.560 \| Chart Update Interval: 400 2024-06-11 14:05:59.560 \| Intraday Data Storage Time Unit: 0 2024-06-11 14:05:59.560 \| Time Zone: +00:00:00 (UTC+00) 2024-06-11 14:05:59.560 \| 2024-06-11 14:05:59 Local computer time in UTC 2024-06-11 14:05:59.560 \| 2024-06-11 14:05:59 Local computer time in SC Time Zone 2024-06-11 14:05:59.560 \| 2024-06-10 18:56:05 Server time in UTC 2024-06-11 14:05:59.560 \| Local computer UTC time and Server UTC time difference: 0 seconds. 2024-06-11 14:05:59.560 \| Program path: C:\Sierra chart (me)\ 2024-06-11 14:05:59.560 \| Data Files path: C:\Sierra chart (me)\Data\ 2024-06-11 14:05:59.560 \| OS Version Number: 10.0 2024-06-11 14:05:59.560 \| Locale Setting: C 2024-06-11 14:05:59.560 \| DLLs: UserContributedStudies_64.dll 2024-06-11 14:05:59.560 \| Allowed protected custom studies: 2024-06-11 14:05:59.560 \| Crash reporter started: true 2024-06-11 14:05:59.560 \| 2024-06-11 14:08:54.387 \| Saved Chartbook: Footprint2.Cht. Time: 0.0016 seconds. 2024-06-11 14:08:54.423 \| Saved Chartbook: Volumecharts.cht. Time: 0.0317 seconds. 2024-06-11 14:09:50.758 \| NVDA-NQTV 1 Min #1 \| Reloading chart. 2024-06-11 14:09:51.220 \| NVDA-NQTV[M] 1 Min #1 \| Chart data loading complete. 2024-06-11 14:11:17.200 \| File >> Disconnect selected. 2024-06-11 14:11:17.201 \| Denali Data Feed \| Waiting for socket receive thread to end 2024-06-11 14:11:17.202 \| DTC Client socket (2) \| CloseSocket call. 2024-06-11 14:11:17.202 \| Denali Data Feed \| Disconnected from the server. 2024-06-11 14:11:17.202 \| Denali Data Feed \| Waiting for socket receive thread to end 2024-06-11 14:11:17.202 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2024-06-11 14:11:17.202 \| DTC Client socket (1) \| CloseSocket call. 2024-06-11 14:11:17.202 \| Denali Data Feed \| Disconnected from the server. 2024-06-11 14:11:17.202 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2024-06-11 14:11:17.202 \| SC Data - All Services \| Disconnected. 2024-06-11 14:11:17.283 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2024-06-11 14:11:17.283 \| DTC Client socket (1) \| Closed. 2024-06-11 14:11:17.388 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2024-06-11 14:11:17.389 \| DTC Client socket (2) \| Closed. 2024-06-11 14:12:48.226 \| 2024-06-11 14:12:48.226 \| SC Data - All Services \| Connected to server complete. 2024-06-11 14:12:48.227 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-06-11 14:12:48.228 \| Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-06-11 14:12:48.624 \| Mapping NVDA-NQTV to NVDA-NQTV. Service code: nasdaq_exchange.data 2024-06-11 14:12:48.624 \| Using symbol data fast lookup vector 2024-06-11 14:12:48.624 \| Denali Data Feed \| Starting real-time market data updates for: NVDA-NQTV (NVDA-NQTV). ID: 1 Service code: nasdaq_exchange.data 2024-06-11 14:12:48.624 \| Denali Data Feed \| Connecting to the server ds31.sierracharts.com. Port 10045 2024-06-11 14:12:48.624 \| Denali Data Feed \| Requesting security definition data for: NVDA-NQTV (NVDA-NQTV). ID: 1 2024-06-11 14:12:48.624 \| Added historical Intraday data request for NVDA-NQTV to the queue. 2024-06-11 14:12:48.624 \| Intraday data recording state for symbol NVDA-NQTV is set to download 'Pending'. 2024-06-11 14:12:48.624 \| Triggering next historical data download in queue. 2024-06-11 14:12:48.631 \| Delaying start of download for NVDA-NQTV. 2024-06-11 14:12:48.635 \| DTC Client socket (1) \| Creating socket. 2024-06-11 14:12:48.635 \| DTC Client socket (1) \| New receive buffer size: 0 2024-06-11 14:12:48.635 \| DTC Client socket (1) \| Connecting to IP: 38.103.112.189. 2024-06-11 14:12:48.717 \| Denali Data Feed \| Network connection to server complete. 2024-06-11 14:12:48.717 \| Denali Data Feed \| Starting socket receive thread. 2024-06-11 14:12:48.717 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: high 2024-06-11 14:12:48.826 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-06-11 14:12:48.826 \| Denali Data Feed \| Sending logon request message. 2024-06-11 14:12:49.463 \| Denali Data Feed \| Received logon response. 2024-06-11 14:12:49.463 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-06-11 14:12:49.463 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-06-11 14:12:49.463 \| Denali Data Feed \| Successfully connected. 2024-06-11 14:12:49.463 \| Denali Data Feed \| Trading is not supported. 2024-06-11 14:12:49.463 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-06-11 14:12:49.463 \| Denali Data Feed \| Restarting real-time data updates for symbol: NVDA-NQTV -> NVDA-NQTV 2024-06-11 14:12:49.639 \| Denali Data Feed \| Received security definition for symbol NVDA-NQTV 2024-06-11 14:12:54.424 \| HD Request # 8 \| Downloading Intraday chart data for NVDA-NQTV to the file NVDA-NQTV.scid. Service: nasdaq_exchange.data 2024-06-11 14:12:54.426 \| HD Request # 8 \| Download start date-time: 2024-06-11 14:11:16.000000. File last date-time: 2024-06-11 14:11:16.930000 2024-06-11 14:12:54.426 \| HD Request # 8 \| Using server: ds30.sierracharts.com port 10149 2024-06-11 14:12:54.427 \| Socket (2) \| Creating socket. 2024-06-11 14:12:54.427 \| Socket (2) \| New receive buffer size: 0 2024-06-11 14:12:54.427 \| Socket (2) \| Connecting to IP: 38.103.112.195. 2024-06-11 14:12:54.542 \| HD Request # 8 \| Setting DTC encoding to Binary VLS 2024-06-11 14:12:54.542 \| HD Request # 8 \| Sending historical data logon request message. 2024-06-11 14:12:54.808 \| HD Request # 8 \| Requesting Intraday data. Start date-time: 2024-06-11 14:11:16. Record interval: 0. Symbol: NVDA-NQTV 2024-06-11 14:12:54.853 \| HD Request # 8 \| Decompressing data. 2024-06-11 14:12:54.905 \| HD Request # 8 \| Receiving Intraday data for NVDA-NQTV starting at 2024-06-11 14:11:16.264000 2024-06-11 14:12:54.907 \| Socket (2) \| CloseSocket call. 2024-06-11 14:12:54.907 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2024-06-11 14:12:54.907 \| Historical data download thread signaled to stop. 2024-06-11 14:12:54.907 \| HD Request # 8 \| Timestamp of first Intraday data file record written: 2024-06-11 14:11:17.552000. 2024-06-11 14:12:54.907 \| HD Request # 8 \| Received 1318 Intraday data records from 2024-06-11 14:11:16.264000 to 2024-06-11 14:12:52.786000 (96.5 seconds. Delay: 2.1 seconds) and wrote 1300 records for NVDA-NQTV 2024-06-11 14:12:54.925 \| HD Request # 8 \| Add time&sales data \| Remembered last file record date-time: 2024-06-11 14:12:52.786000 2024-06-11 14:12:54.926 \| Added 31 Time and Sales records to Intraday data file for NVDA-NQTV after download. 2024-06-11 14:12:54.926 \| HD Request # 8 \| Completion time: 0s. 2024-06-11 14:12:54.926 \| HD Request # 8 \| Intraday data download complete for NVDA-NQTV. Unique request ID: 8 2024-06-11 14:12:54.926 \| Removing historical data download ID 8. 2024-06-11 14:12:54.926 \| Real-time Intraday chart data file updates started for NVDA-NQTV 2024-06-11 14:12:54.926 \| Intraday chart data file opened for NVDA-NQTV 2024-06-11 14:12:54.926 \| HD Request # 8 \| Enabling Intraday chart updating for symbol. 2024-06-11 14:12:54.926 \| 2024-06-11 14:12:54.926 \| No download requests in the queue to start downloads for. 2024-06-11 14:12:54.953 \| Socket (2) \| Socket gracefully closed by remote side. 2024-06-11 14:12:54.953 \| Socket (2) \| Closed. 2024-06-11 14:12:56.560 \| Opened cached Intraday file: C:\Sierra chart (me)\Data\NVDA-NQTV.scid. Thread ID: 10504 2024-06-11 14:13:06.737 \| File >> Reconnect selected. 2024-06-11 14:13:06.737 \| Denali Data Feed \| Waiting for socket receive thread to end 2024-06-11 14:13:06.737 \| DTC Client socket (1) \| CloseSocket call. 2024-06-11 14:13:06.737 \| Denali Data Feed \| Disconnected from the server. 2024-06-11 14:13:06.737 \| SC Data - All Services \| Disconnected. 2024-06-11 14:13:06.737 \| Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-11 14:13:06.737 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2024-06-11 14:13:06.812 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2024-06-11 14:13:06.812 \| DTC Client socket (1) \| Closed. 2024-06-11 14:13:08.747 \| 2024-06-11 14:13:08.747 \| SC Data - All Services \| Connected to server complete. 2024-06-11 14:13:08.747 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-06-11 14:13:08.747 \| Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2024-06-11 14:13:08.748 \| Mapping NVDA-NQTV to NVDA-NQTV. Service code: nasdaq_exchange.data 2024-06-11 14:13:08.748 \| Using symbol data fast lookup vector 2024-06-11 14:13:08.748 \| Denali Data Feed \| Starting real-time market data updates for: NVDA-NQTV (NVDA-NQTV). ID: 1 Service code: nasdaq_exchange.data 2024-06-11 14:13:08.748 \| Denali Data Feed \| Connecting to the server ds3.sierracharts.com. Port 10045 2024-06-11 14:13:08.748 \| Denali Data Feed \| Requesting security definition data for: NVDA-NQTV (NVDA-NQTV). ID: 1 2024-06-11 14:13:08.748 \| Added historical Intraday data request for NVDA-NQTV to the queue. 2024-06-11 14:13:08.748 \| Intraday data recording state for symbol NVDA-NQTV is set to download 'Pending'. 2024-06-11 14:13:08.748 \| Triggering next historical data download in queue. 2024-06-11 14:13:08.749 \| DTC Client socket (1) \| Creating socket. 2024-06-11 14:13:08.749 \| DTC Client socket (1) \| New receive buffer size: 0 2024-06-11 14:13:08.749 \| DTC Client socket (1) \| Connecting to IP: 38.103.112.199. 2024-06-11 14:13:08.754 \| Delaying start of download for NVDA-NQTV. 2024-06-11 14:13:08.824 \| Denali Data Feed \| Network connection to server complete. 2024-06-11 14:13:08.824 \| Denali Data Feed \| Starting socket receive thread. 2024-06-11 14:13:08.824 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: high 2024-06-11 14:13:08.926 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-06-11 14:13:08.926 \| Denali Data Feed \| Sending logon request message. 2024-06-11 14:13:09.535 \| Denali Data Feed \| Received logon response. 2024-06-11 14:13:09.535 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-06-11 14:13:09.535 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-06-11 14:13:09.535 \| Denali Data Feed \| Successfully connected. 2024-06-11 14:13:09.535 \| Denali Data Feed \| Trading is not supported. 2024-06-11 14:13:09.535 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-06-11 14:13:09.535 \| Denali Data Feed \| Restarting real-time data updates for symbol: NVDA-NQTV -> NVDA-NQTV 2024-06-11 14:13:09.711 \| Denali Data Feed \| Received security definition for symbol NVDA-NQTV 2024-06-11 14:13:14.673 \| HD Request # 9 \| Downloading Intraday chart data for NVDA-NQTV to the file NVDA-NQTV.scid. Service: nasdaq_exchange.data 2024-06-11 14:13:14.676 \| HD Request # 9 \| Download start date-time: 2024-06-11 14:13:06.000000. File last date-time: 2024-06-11 14:13:06.436000 2024-06-11 14:13:14.676 \| HD Request # 9 \| Using server: ds31.sierracharts.com port 10150 2024-06-11 14:13:14.676 \| Socket (2) \| Creating socket. 2024-06-11 14:13:14.676 \| Socket (2) \| New receive buffer size: 0 2024-06-11 14:13:14.676 \| Socket (2) \| Connecting to IP: 38.103.112.189. 2024-06-11 14:13:14.836 \| HD Request # 9 \| Setting DTC encoding to Binary VLS 2024-06-11 14:13:14.836 \| HD Request # 9 \| Sending historical data logon request message. 2024-06-11 14:13:15.157 \| HD Request # 9 \| Requesting Intraday data. Start date-time: 2024-06-11 14:13:06. Record interval: 0. Symbol: NVDA-NQTV 2024-06-11 14:13:15.232 \| HD Request # 9 \| Decompressing data. 2024-06-11 14:13:15.304 \| HD Request # 9 \| Receiving Intraday data for NVDA-NQTV starting at 2024-06-11 14:13:06.436000 2024-06-11 14:13:15.305 \| Socket (2) \| CloseSocket call. 2024-06-11 14:13:15.305 \| Socket (2) \| Shutdown started. Waiting for graceful close. 2024-06-11 14:13:15.305 \| Historical data download thread signaled to stop. 2024-06-11 14:13:15.306 \| HD Request # 9 \| Timestamp of first Intraday data file record written: 2024-06-11 14:13:07.136000. 2024-06-11 14:13:15.306 \| HD Request # 9 \| Received 250 Intraday data records from 2024-06-11 14:13:06.436000 to 2024-06-11 14:13:12.179002 (5.7 seconds. Delay: 3.1 seconds) and wrote 249 records for NVDA-NQTV 2024-06-11 14:13:15.319 \| HD Request # 9 \| Add time&sales data \| Remembered last file record date-time: 2024-06-11 14:13:12.179002 2024-06-11 14:13:15.319 \| Added 22 Time and Sales records to Intraday data file for NVDA-NQTV after download. 2024-06-11 14:13:15.319 \| HD Request # 9 \| Completion time: 1s. 2024-06-11 14:13:15.319 \| HD Request # 9 \| Intraday data download complete for NVDA-NQTV. Unique request ID: 9 2024-06-11 14:13:15.319 \| Removing historical data download ID 9. 2024-06-11 14:13:15.319 \| Real-time Intraday chart data file updates started for NVDA-NQTV 2024-06-11 14:13:15.319 \| Intraday chart data file opened for NVDA-NQTV 2024-06-11 14:13:15.319 \| HD Request # 9 \| Enabling Intraday chart updating for symbol. 2024-06-11 14:13:15.319 \| 2024-06-11 14:13:15.319 \| No download requests in the queue to start downloads for. 2024-06-11 14:13:15.375 \| Socket (2) \| Socket gracefully closed by remote side. 2024-06-11 14:13:15.375 \| Socket (2) \| Closed. 2024-06-11 14:13:16.711 \| Opened cached Intraday file: C:\Sierra chart (me)\Data\NVDA-NQTV.scid. Thread ID: 10504 2024-06-11 14:15:21.289 \| NVDA 30 Min #1 \| Reloading chart. 2024-06-11 14:15:21.333 \| NVDA 30 Sec #2 \| Reloading chart. 2024-06-11 14:15:21.699 \| Mapping NVDA to NVDA. Service code: us_equities_utp_cta_exchange.data 2024-06-11 14:15:21.699 \| Denali Data Feed \| Starting real-time market data updates for: NVDA (NVDA). ID: 2 Service code: us_equities_utp_cta_exchange.data 2024-06-11 14:15:21.699 \| Denali Data Feed \| Connecting to the server ds30.sierracharts.com. Port 10048 2024-06-11 14:15:21.699 \| Denali Data Feed \| Requesting security definition data for: NVDA (NVDA). ID: 2 2024-06-11 14:15:21.699 \| Requesting market depth updates for: NVDA if supported. NumLevels=100 2024-06-11 14:15:21.699 \| Separate subscription for market depth updates not supported. NVDA 2024-06-11 14:15:21.699 \| Added historical Intraday data request for NVDA to the queue. 2024-06-11 14:15:21.699 \| Intraday data recording state for symbol NVDA is set to download 'Pending'. 2024-06-11 14:15:21.699 \| Triggering next historical data download in queue. 2024-06-11 14:15:21.699 \| Delaying start of download for NVDA. 2024-06-11 14:15:21.699 \| DTC Client socket (2) \| Creating socket. 2024-06-11 14:15:21.699 \| DTC Client socket (2) \| New receive buffer size: 0 2024-06-11 14:15:21.699 \| DTC Client socket (2) \| Connecting to IP: 38.103.112.195. 2024-06-11 14:15:21.736 \| NVDA 30 Min #1 Record has been filtered due to large range while loading Intraday data for NVDA * 2024-06-11 14:15:21.752 \| NVDA 30 Sec #2 Record has been filtered due to large range while loading Intraday data for NVDA * 2024-06-11 14:15:21.758 \| Denali Data Feed \| Network connection to server complete. 2024-06-11 14:15:21.758 \| Denali Data Feed \| Starting socket receive thread. 2024-06-11 14:15:21.758 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: high 2024-06-11 14:15:21.820 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-06-11 14:15:21.820 \| Denali Data Feed \| Sending logon request message. 2024-06-11 14:15:21.827 \| Loading market depth data. \| Number times message added: 1 2024-06-11 14:15:22.010 \| Loaded depth data records for NVDA 2024-06-10 from 2024-06-10 09:11:17.146000 to 2024-06-10 14:59:59.955000. 2024-06-11 14:15:22.010 \| Enabling compression for file: C:\Sierra chart (me)\Data\MarketDepthData\NVDA.2024-06-11.depth 2024-06-11 14:15:22.023 \| Loaded depth data records for NVDA 2024-06-10 from 2024-06-10 09:11:17.146000 to 2024-06-10 14:59:59.955000. 2024-06-11 14:15:22.035 \| Loaded depth data records for NVDA 2024-06-11 from 2024-06-11 08:55:57.997382 to 2024-06-11 09:11:16.936000. \| Number times message added: 1 2024-06-11 14:15:22.037 \| NVDA[M] 30 Sec #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-11 14:15:22.082 \| NVDA[M] 30 Sec #2 \| Chart data loading complete. 2024-06-11 14:15:22.083 \| NVDA[M] 30 Min #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 2024-06-11 14:15:22.118 \| NVDA[M] 30 Min #1 \| Chart data loading complete. 2024-06-11 14:15:22.383 \| Denali Data Feed \| Received logon response. 2024-06-11 14:15:22.383 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-06-11 14:15:22.383 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-06-11 14:15:22.383 \| Denali Data Feed \| Successfully connected. 2024-06-11 14:15:22.383 \| Denali Data Feed \| Trading is not supported. 2024-06-11 14:15:22.383 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-06-11 14:15:22.383 \| Denali Data Feed \| Restarting real-time data updates for symbol: NVDA -> NVDA. Market Depth data restarted. 2024-06-11 14:15:22.533 \| Denali Data Feed \| Received security definition for symbol NVDA 2024-06-11 14:15:22.791 \| Opened cached Depth file: C:\Sierra chart (me)\Data\MarketDepthData\NVDA.2024-06-11.depth 2024-06-11 14:15:27.114 \| HD Request # 10 \| Downloading Intraday chart data for NVDA to the file NVDA.scid. Service: us_equities_utp_cta_exchange.data 2024-06-11 14:15:27.115 \| HD Request # 10 \| Download start date-time: 2024-06-11 14:11:17.000000. File last date-time: 2024-06-11 14:11:17.124000 2024-06-11 14:15:27.115 \| HD Request # 10 \| Using server: ds31.sierracharts.com port 10149 2024-06-11 14:15:27.115 \| Socket (4) \| Creating socket. 2024-06-11 14:15:27.115 \| Socket (4) \| New receive buffer size: 0 2024-06-11 14:15:27.115 \| Socket (4) \| Connecting to IP: 38.103.112.189. 2024-06-11 14:15:27.301 \| HD Request # 10 \| Setting DTC encoding to Binary VLS 2024-06-11 14:15:27.301 \| HD Request # 10 \| Sending historical data logon request message. 2024-06-11 14:15:27.623 \| HD Request # 10 \| Requesting Intraday data. Start date-time: 2024-06-11 14:11:17. Record interval: 0. Symbol: NVDA 2024-06-11 14:15:27.696 \| HD Request # 10 \| Decompressing data. 2024-06-11 14:15:27.940 \| HD Request # 10 \| Receiving Intraday data for NVDA starting at 2024-06-11 14:11:17.024000 2024-06-11 14:15:28.309 \| Socket (4) \| CloseSocket call. 2024-06-11 14:15:28.309 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2024-06-11 14:15:28.309 \| Historical data download thread signaled to stop. 2024-06-11 14:15:28.310 \| HD Request # 10 \| Timestamp of first Intraday data file record written: 2024-06-11 14:11:17.218000. 2024-06-11 14:15:28.311 \| HD Request # 10 \| Received 28276 Intraday data records from 2024-06-11 14:11:17.024000 to 2024-06-11 14:15:24.502000 (4.1 minutes. Delay: 3.8 seconds) and wrote 8921 records for NVDA 2024-06-11 14:15:28.316 \| HD Request # 10 \| Add time&sales data \| Remembered last file record date-time: 2024-06-11 14:15:24.502000 2024-06-11 14:15:28.316 \| Added 111 Time and Sales records to Intraday data file for NVDA after download. 2024-06-11 14:15:28.316 \| HD Request # 10 \| Completion time: 1s. 2024-06-11 14:15:28.316 \| HD Request # 10 \| Intraday data download complete for NVDA. Unique request ID: 10 2024-06-11 14:15:28.316 \| Removing historical data download ID 10. 2024-06-11 14:15:28.316 \| Real-time Intraday chart data file updates started for NVDA 2024-06-11 14:15:28.316 \| Intraday chart data file opened for NVDA 2024-06-11 14:15:28.316 \| HD Request # 10 \| Enabling Intraday chart updating for symbol. 2024-06-11 14:15:28.316 \| 2024-06-11 14:15:28.316 \| No download requests in the queue to start downloads for. 2024-06-11 14:15:28.381 \| Socket (4) \| Socket gracefully closed by remote side. 2024-06-11 14:15:28.381 \| Socket (4) \| Closed. 2024-06-11 14:15:28.656 \| NVDA[M] 30 Min #1 Record has been filtered due to large range while loading Intraday data for NVDA * 2024-06-11 14:15:28.692 \| NVDA[M] 30 Sec #2 Record has been filtered due to large range while loading Intraday data for NVDA * 2024-06-11 14:15:33.316 \| Opened cached Intraday file: C:\Sierra chart (me)\Data\NVDA.scid. Thread ID: 10504

[2024-06-11 15:40:44] #5 [Go To First Post]
John - SC Support - Posts: 36238
We are not seeing any issues in your log. Again, is this a separate instance or just another chartbook within a single instance? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-11 17:07:57] #6 [Go To First Post]
cmack1011 - Posts: 51
All chartbooks are within one instance of the ARM version. One chartbook getting live data and other 2 in "sim" mode. Can I take the other 2 charts out of sim mode?

[2024-06-11 20:33:22] #7 [Go To First Post]
John - SC Support - Posts: 36238
The entire system is either in "Simulation Mode" or not. It is not a "per chartbook" item. This has nothing to do with getting data or not. And different chartbooks doesn't have anything to do with getting data or not. Please give us an image of a chart that is working and an image of a chart that is not working. Preferably the same symbol. Follow these instructions to get us the images: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-12 01:33:00] #8 [Go To First Post]
cmack1011 - Posts: 51
I believe I have solved the data feed issue. Now I am testing to see if data will populate the DOM. Please confirm that my services (Service Package 12 with Denali Exchange Data Feed with activated NASDAQ total View and US Equities Consolidated Tape) are adequate for real-time market depth MBO data for Nasdaq stocks? Is there any other service or exchange that could be added for more comprehensive data flows? Thank you.

[2024-06-12 13:53:30] #9 [Go To First Post]
John - SC Support - Posts: 36238
What you have is the best option we have available for viewing the Market Depth for U.S. Stocks. Just make sure you enter the symbol with the _MBO suffix in order to get the Price/Volume data from the U.S. Equities Consolidated Tape and the Market Depth from the NASDAQ TotalView. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-06-12 17:39:46] #10 [Go To First Post]
cmack1011 - Posts: 51
(pls see pic) The DOM shows data for B/A stacking and pulling, but it is overlapping - anyway to combine these? Also, no data in "sell" or "Buy" columns even when I take out the "Combined Bid/Ask Size" column, and no data in Market Orders Column. (pls see pic) Thx


Screenshot 2024-06-12 at 12.35.27.png / V - Attached On 2024-06-12 17:39:25 UTC - Size: 118.93 KB - 40 views

[2024-06-12 19:22:01] #11 [Go To First Post]
John - SC Support - Posts: 36238
With regards to the Pulling/Stacking column, it looks like you are using a "Chart >> Chart Settings >> Market Depth >> Market Depth Combine Increments in Ticks" that is greater than 1. That setting does not apply to any other columns, except for the possibility of the Recent Bid/Ask volumes if you set the option for "Chart >> Chart Settings >> Market Depth >> Apply Combine Increment in Ticks to Recent Bid/Ask Volume Columns". Refer to the following: Chart Settings: Market Depth Combine Increment in Ticks (Chart >> Chart Settings >> Market Depth menu) Chart Settings: Apply Combine Increment in Ticks to Recent Bid/Ask Volume Columns (Chart >> Chart Settings >> Market Depth menu) -- With regards to the Bid/Ask Market Depth, you need to remove the "Combined Bid/Ask Size" column and then you would need to add the "Bid/Ask Size" columns, or the "Bid/Buy (Ask/Sell) Columns". in order to view the market depth data. The Buy/Sell columns themselves do not show this data. -- With regards to the Market Orders column, you should be getting this data. You have to have the correct symbol, since you are getting the Market Depth data in general, so we know that is not the issue. The only other item that we can think of that would affect this is the Symbol Setting for "Minimum Market By Order Quantity". Make sure this is not set to some very high number that is preventing anything from being displayed. Refer to the following: Market By Order Data: Adjusting Minimum Quantity to Display for Market by Order Data Also refer to the following for setting up that data to make sure you have everything correct - including the column choice: Market By Order Data: Step-by-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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