Support Board
Date/Time: Fri, 29 Nov 2024 08:35:46 +0000
Unable to download latest Sierra Chart version
View Count: 315
| [2023-02-20 03:40:07] |
| User727773 - Posts: 14 |
|
I am trying to upgrade to the latest Sierra Chart version using the Sierra Chart Installer and I get an error saving downloaded files to the local system. Here is the log from the failed installation: Installer version: 10 | 2023-02-20 03:23:06 Not using HTTP proxy server settings. | 2023-02-20 03:23:28 HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber&Version=10&ServiceCode= | 2023-02-20 03:23:28 HTTP Request: https://download3.sierrachart.com/downloads/2480/FilesToDownload.txt | 2023-02-20 03:23:29 Not overwriting file since it exists: Clean Chart.StdyCollct | 2023-02-20 03:23:30 Not overwriting file since it exists: EURUSD.dly | 2023-02-20 03:23:30 Not overwriting file since it exists: SimpleBracket.twconfig | 2023-02-20 03:23:30 Not overwriting file since it exists: ExampleChartbook.cht | 2023-02-20 03:23:30 HTTP Request: https://download3.sierrachart.com/downloads/Common2458/FilesToDownload.txt | 2023-02-20 03:23:30 Starting request of files to install. | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/ACSILCustomChartBars_Example.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/AutomatedTradeManagementBySubgraph.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/GDIExample.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/OrderEntryStudies.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/RequestValuesFromServerAndDraw.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/SCString.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/SCStudyFunctions.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/SCStudyFunctions.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/SCSymbolData.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/SpreadOrderEntry.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies2.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies3.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies4.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies5.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies6.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies7.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/Studies8.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/TradingSystem.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/TradingSystemBasedOnAlertCondition.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/TradingTriggeredLimitOrderEntry.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/VAPContainer.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/scconstants.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/scdatetime.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/scstructures.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/ACS_Source/sierrachart.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/CrashReporter.exe | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocol.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocol.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocol.proto | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocolVLS.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocolVLS.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocol_NonStandard.cpp | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/DTC/DTCProtocol_NonStandard.h | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/Data/2TargetsWithBEStop.twconfig | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/Data/2TargetsWithCommonStop.twconfig | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/Data/UserContributedStudies_64.dll | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/Languages/MenuCustomizations.Japanese.xml | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/Languages/Translation.ControlBar.Japanese.xml | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/SierraChartStudies_64.dll | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/SierraChartStudies_ARM64.dll | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/SierraChart_64.exe | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/2480/SierraChart_ARM64.exe | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/Common2458/AlertSounds/HighPriorityMessagesOnSupportBoard.wav | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/Common2458/AlertSounds/NewMessage.wav | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/Common2458/AlertSounds/OrderHasBeenFilled.wav | 2023-02-20 03:23:32 HTTP request: https://download3.sierrachart.com/downloads/Common2458/SC_remote_assistance.exe | 2023-02-20 03:23:32 Received file: ACSILCustomChartBars_Example.cpp | 2023-02-20 03:23:33 Failed to create folder: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\ACS_Source\. Windows error code 5: Access denied. | 2023-02-20 03:23:33 Received file: GDIExample.cpp | 2023-02-20 03:23:33 Received file: OrderEntryStudies.cpp | 2023-02-20 03:23:33 Received file: AutomatedTradeManagementBySubgraph.cpp | 2023-02-20 03:23:33 Received file: RequestValuesFromServerAndDraw.cpp | 2023-02-20 03:23:33 Received file: SCStudyFunctions.h | 2023-02-20 03:23:34 Received file: SCSymbolData.h | 2023-02-20 03:23:34 Received file: SCString.h | 2023-02-20 03:23:34 Received file: SCStudyFunctions.cpp | 2023-02-20 03:23:34 Received file: SpreadOrderEntry.cpp | 2023-02-20 03:23:34 Received file: Studies.cpp | 2023-02-20 03:23:35 Received file: Studies2.cpp | 2023-02-20 03:23:35 Received file: Studies3.cpp | 2023-02-20 03:23:35 Received file: Studies4.cpp | 2023-02-20 03:23:35 Received file: Studies5.cpp | 2023-02-20 03:23:35 Received file: Studies6.cpp | 2023-02-20 03:23:36 Received file: Studies7.cpp | 2023-02-20 03:23:36 Received file: TradingSystemBasedOnAlertCondition.cpp | 2023-02-20 03:23:36 Received file: Studies8.cpp | 2023-02-20 03:23:36 Received file: TradingSystem.cpp | 2023-02-20 03:23:36 Received file: TradingTriggeredLimitOrderEntry.cpp | 2023-02-20 03:23:36 Received file: VAPContainer.h | 2023-02-20 03:23:37 Received file: scconstants.h | 2023-02-20 03:23:37 Received file: scstructures.h | 2023-02-20 03:23:37 Received file: scdatetime.h | 2023-02-20 03:23:37 Received file: sierrachart.h | 2023-02-20 03:23:37 Received file: DTCProtocol.proto | 2023-02-20 03:23:38 Failed to create folder: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\DTC\. Windows error code 5: Access denied. | 2023-02-20 03:23:38 Received file: DTCProtocol.h | 2023-02-20 03:23:38 Received file: DTCProtocol.cpp | 2023-02-20 03:23:38 Received file: DTCProtocolVLS.cpp | 2023-02-20 03:23:38 Received file: DTCProtocolVLS.h | 2023-02-20 03:23:38 Received file: DTCProtocol_NonStandard.h | 2023-02-20 03:23:39 Received file: DTCProtocol_NonStandard.cpp | 2023-02-20 03:23:39 Received file: 2TargetsWithBEStop.twconfig | 2023-02-20 03:23:39 Failed to create folder: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\Data\. Windows error code 5: Access denied. | 2023-02-20 03:23:39 Received file: 2TargetsWithCommonStop.twconfig | 2023-02-20 03:23:39 Received file: MenuCustomizations.Japanese.xml | 2023-02-20 03:23:40 Failed to create folder: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\Languages\. Windows error code 5: Access denied. | 2023-02-20 03:23:40 Failed to open the file: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\Languages\MenuCustomizations.Japanese.xml. Error: Windows error code 3. | 2023-02-20 03:23:40 Received file: Translation.ControlBar.Japanese.xml | 2023-02-20 03:23:40 Failed to open the file: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\Languages\Translation.ControlBar.Japanese.xml. Error: Windows error code 3. | 2023-02-20 03:23:40 Received file: UserContributedStudies_64.dll | 2023-02-20 03:23:42 Received file: CrashReporter.exe | 2023-02-20 03:23:43 Failed to create folder: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\. Windows error code 5: Access denied. | 2023-02-20 03:23:43 Received file: SierraChartStudies_64.dll | 2023-02-20 03:23:44 Received file: HighPriorityMessagesOnSupportBoard.wav | 2023-02-20 03:23:44 Failed to create folder: C:\Program Files (x86)\SierraChart\DownloadedInstallationFiles\AlertSounds\. Windows error code 5: Access denied. | 2023-02-20 03:23:44 Received file: SierraChartStudies_ARM64.dll | 2023-02-20 03:23:44 Received file: NewMessage.wav | 2023-02-20 03:23:45 Received file: OrderHasBeenFilled.wav | 2023-02-20 03:23:45 Received file: SierraChart_ARM64.exe | 2023-02-20 03:24:26 Received file: SierraChart_64.exe | 2023-02-20 03:25:09 Received file: SC_remote_assistance.exe | 2023-02-20 03:25:28 Error saving downloaded files to local system. Stopping installation. Check log. | 2023-02-20 03:25:29 HTTPS connection ID:3 to download3.sierrachart.com:443 for request ID:3 (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2023-02-20 03:25:35 |
| [2023-02-20 04:36:01] |
| Sierra_Chart Engineering - Posts: 17224 |
|
Do not install Sierra Chart to this folder: C:\Program Files (x86)\ This is made clear here: Software Download: Portable Design Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-20 04:36:30
|
To post a message in this thread, you need to log in with your Sierra Chart account: