Support Board
Date/Time: Fri, 29 Nov 2024 12:35:48 +0000
[Programming Help] - Deactivated Denali due low funds
View Count: 267
| [2023-02-06 14:34:32] |
| User185294 - Posts: 1 |
|
Have been disconnected form Sierra/Denali due low funds. Refunded account and still not able to activate Denali. Have used the reactivation when disconnect before but this option is missing, Only the update package is visible? |
| [2023-02-06 18:47:00] |
| John - SC Support - Posts: 36350 |
|
We see that you have the Full CME Group with Market Depth exchange activated. Everything else about your account looks good, so you should be getting the real-time data for any instrument traded on the CME Group. Just note that your non-professional Verified Until date is coming up on February 8, 2023, so you will need to connect to your live, funded, futures trading account within the next 2 days in order to update the verified until date. You can view your Verified Until date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are still having issues getting the real-time data then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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