Support Board
Date/Time: Fri, 29 Nov 2024 14:38:14 +0000
My chart stopped updating
View Count: 502
| [2023-02-02 15:24:58] |
| User24242424 - Posts: 11 |
|
Hi, Today evening at 7.41 PM all my charts suddenly start updating. I disconnected and reconnected by nothing worked and some of the chart none of the data downloading. Thank You |
| [2023-02-02 18:01:59] |
| John - SC Support - Posts: 36350 |
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If you are still having this issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-03 00:26:13] |
| User24242424 - Posts: 11 |
|
Hi, None of my charts are loading. Please find below the log- Software version: 2457 64-bit | 2023-02-02 16:49:50.871 Primary Thread ID: 484 | 2023-02-02 16:49:50.871 Usage end date: 2023-03-02 | 2023-02-02 16:49:50.871 Enabled for: Advanced Features 2. | 2023-02-02 16:49:50.871 Enabled for: Sierra Chart Historical Data Service. | 2023-02-02 16:49:50.871 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-02 16:49:50.871 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-02 16:49:50.871 Enabled for exchange2: CME | 2023-02-02 16:49:50.871 Enabled for exchange2: fairx_exchange.data | 2023-02-02 16:49:50.871 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-02 16:49:50.871 Current selected Data/Trading service: SC Data - All Services | 2023-02-02 16:49:50.871 Custom symbol settings values: enabled | 2023-02-02 16:49:50.871 Chart Update Interval: 500 | 2023-02-02 16:49:50.871 Intraday Data Storage Time Unit: 0 | 2023-02-02 16:49:50.871 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-02 16:49:50.871 2023-02-02 22:49:50 Local computer time in UTC | 2023-02-02 16:49:50.871 2023-02-02 16:49:50 Local computer time in SC Time Zone | 2023-02-02 16:49:50.871 2023-02-02 04:08:47 Server time in UTC | 2023-02-02 16:49:50.871 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-02 16:49:50.871 Program path: Y:\SierraChart\ | 2023-02-02 16:49:50.871 Data Files path: Y:\SierraChart\Data\ | 2023-02-02 16:49:50.871 OS Version Number: 10.0 | 2023-02-02 16:49:50.871 Locale Setting: C | 2023-02-02 16:49:50.871 DLLs: UserContributedStudies_64.dll | 2023-02-02 16:49:50.873 Allowed protected custom studies: | 2023-02-02 16:49:50.873 Crash reporter started: true | 2023-02-02 16:49:50.873 File >> Disconnect selected. | 2023-02-02 16:50:39.570 SC Data - All Services | Disconnected. | 2023-02-02 16:50:39.574 SC Data - All Services | Connected to server complete. | 2023-02-02 16:50:48.883 Triggering next historical data download in queue. | 2023-02-02 16:50:48.884 Triggering next historical data download in queue. | 2023-02-02 16:50:48.884 Triggering next historical data download in queue. | 2023-02-02 16:50:48.884 Triggering next historical data download in queue. | 2023-02-02 16:50:48.884 No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885 No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885 No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885 No download requests in the queue to start downloads for. | 2023-02-02 16:50:48.885 Using symbol data fast lookup vector | 2023-02-02 16:50:48.949 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-02 16:50:48.950 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-02 16:50:48.950 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-02 16:50:48.950 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-02 16:50:48.950 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-02 16:50:48.950 Intraday chart data file opened for F.US.EPH23 | 2023-02-02 16:50:48.950 |
| [2023-02-03 01:11:50] |
| F4des - Posts: 2 |
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I've been running in to a similar issue using the SC Data feed. No updates since ~23:58 UTC. Performed all actions listed above with no success in resolving issue. Sent logs using "Send for Analysis" at ~01:04 UTC |
| [2023-02-03 01:38:58] |
| Sierra_Chart Engineering - Posts: 17228 |
|
There are two different issues in this thread. Regarding post #3, disable the use of custom symbol settings: Global Symbol Settings: Disabling Custom Symbol Settings Regarding post #4: This issue is now resolved. Follow the instructions here to download missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-04 13:24:40] |
| User24242424 - Posts: 11 |
|
This is for post#3. My chart is still not updating.Please find below the log- Reading Internal Order ID file. | 2023-02-03 09:56:28.894 Reading Trade Orders file. | 2023-02-03 09:56:29.055 Reading Trade Positions file. | 2023-02-03 09:56:29.057 Reading Trade Account Data files. | 2023-02-03 09:56:29.059 Software version: 2457 64-bit | 2023-02-03 09:56:29.145 Primary Thread ID: 240 | 2023-02-03 09:56:29.145 Usage end date: 2023-03-02 | 2023-02-03 09:56:29.145 Enabled for: Advanced Features 2. | 2023-02-03 09:56:29.145 Enabled for: Sierra Chart Historical Data Service. | 2023-02-03 09:56:29.145 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-03 09:56:29.145 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-03 09:56:29.145 Enabled for exchange2: CME | 2023-02-03 09:56:29.145 Enabled for exchange2: fairx_exchange.data | 2023-02-03 09:56:29.145 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-03 09:56:29.145 Current selected Data/Trading service: SC Data - All Services | 2023-02-03 09:56:29.145 Custom symbol settings values: enabled | 2023-02-03 09:56:29.145 Chart Update Interval: 500 | 2023-02-03 09:56:29.145 Intraday Data Storage Time Unit: 0 | 2023-02-03 09:56:29.145 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-03 09:56:29.145 2023-02-03 15:56:29 Local computer time in UTC | 2023-02-03 09:56:29.145 2023-02-03 09:56:29 Local computer time in SC Time Zone | 2023-02-03 09:56:29.145 2023-02-03 15:56:27 Server time in UTC | 2023-02-03 09:56:29.145 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-02-03 09:56:29.145 Program path: Y:\SierraChart\ | 2023-02-03 09:56:29.145 Data Files path: Y:\SierraChart\Data\ | 2023-02-03 09:56:29.145 OS Version Number: 10.0 | 2023-02-03 09:56:29.146 Locale Setting: C | 2023-02-03 09:56:29.146 DLLs: UserContributedStudies_64.dll | 2023-02-03 09:56:29.147 Allowed protected custom studies: | 2023-02-03 09:56:29.147 Crash reporter started: true | 2023-02-03 09:56:29.147 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-03 09:56:29.147 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-03 09:56:29.187 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-03 09:56:29.332 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-03 09:56:29.332 Received 5 login tokens. | 2023-02-03 09:56:29.575 Symbol settings MD5 received. Request ID: 1. | 2023-02-03 09:56:31.173 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-02-03 09:56:31.173 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-02-03 09:56:33.774 F.US.EPH23 #9 | Reloading chart. | 2023-02-03 09:56:33.826 F.US.EPH23 5 Min #16 | Reloading chart. | 2023-02-03 09:56:34.090 F.US.EPH23 5 Min #1 | Reloading chart. | 2023-02-03 09:56:34.165 F.US.EPH23 1 Min #2 | Reloading chart. | 2023-02-03 09:56:34.267 Symbol settings received. Request ID: 2. | 2023-02-03 09:56:34.420 Using symbol data fast lookup vector | 2023-02-03 09:56:34.859 SC Data - All Services | Connected to server complete. | 2023-02-03 09:56:36.305 Triggering next historical data download in queue. | 2023-02-03 09:56:36.305 Triggering next historical data download in queue. | 2023-02-03 09:56:36.305 Triggering next historical data download in queue. | 2023-02-03 09:56:36.305 Triggering next historical data download in queue. | 2023-02-03 09:56:36.305 No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.310 No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.310 No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.310 No download requests in the queue to start downloads for. | 2023-02-03 09:56:36.311 Using symbol data fast lookup vector | 2023-02-03 09:56:36.334 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-03 09:56:36.334 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-03 09:56:36.334 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-03 09:56:36.334 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-03 09:56:36.334 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-03 09:56:36.334 Intraday chart data file opened for F.US.EPH23 | 2023-02-03 09:56:36.334 File >> Disconnect selected. | 2023-02-03 09:57:04.977 SC Data - All Services | Disconnected. | 2023-02-03 09:57:04.977 SC Data - All Services | Connected to server complete. | 2023-02-03 09:57:06.271 Triggering next historical data download in queue. | 2023-02-03 09:57:06.271 Triggering next historical data download in queue. | 2023-02-03 09:57:06.271 Triggering next historical data download in queue. | 2023-02-03 09:57:06.271 Triggering next historical data download in queue. | 2023-02-03 09:57:06.271 No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272 No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272 No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272 No download requests in the queue to start downloads for. | 2023-02-03 09:57:06.272 Using symbol data fast lookup vector | 2023-02-03 09:57:06.325 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-03 09:57:06.326 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-03 09:57:06.326 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-03 09:57:06.326 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-03 09:57:06.326 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-03 09:57:06.326 Intraday chart data file opened for F.US.EPH23 | 2023-02-03 09:57:06.326 File >> Disconnect selected. | 2023-02-03 13:11:44.612 SC Data - All Services | Disconnected. | 2023-02-03 13:11:44.614 SC Data - All Services | Connected to server complete. | 2023-02-03 13:11:46.385 Triggering next historical data download in queue. | 2023-02-03 13:11:46.385 Triggering next historical data download in queue. | 2023-02-03 13:11:46.385 Triggering next historical data download in queue. | 2023-02-03 13:11:46.385 Triggering next historical data download in queue. | 2023-02-03 13:11:46.385 No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.386 No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.386 No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.386 No download requests in the queue to start downloads for. | 2023-02-03 13:11:46.387 Using symbol data fast lookup vector | 2023-02-03 13:11:46.587 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-03 13:11:46.587 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-03 13:11:46.587 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-03 13:11:46.587 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-03 13:11:46.588 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-03 13:11:46.588 Intraday chart data file opened for F.US.EPH23 | 2023-02-03 13:11:46.588 File >> Disconnect selected. | 2023-02-04 07:20:58.139 SC Data - All Services | Disconnected. | 2023-02-04 07:20:58.139 SC Data - All Services | Connected to server complete. | 2023-02-04 07:20:59.434 Triggering next historical data download in queue. | 2023-02-04 07:20:59.435 Triggering next historical data download in queue. | 2023-02-04 07:20:59.435 Triggering next historical data download in queue. | 2023-02-04 07:20:59.435 Triggering next historical data download in queue. | 2023-02-04 07:20:59.435 No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.435 No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.435 No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.436 No download requests in the queue to start downloads for. | 2023-02-04 07:20:59.436 Using symbol data fast lookup vector | 2023-02-04 07:20:59.476 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-04 07:20:59.477 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-04 07:20:59.477 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-04 07:20:59.477 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-04 07:20:59.477 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-04 07:20:59.477 Intraday chart data file opened for F.US.EPH23 | 2023-02-04 07:20:59.477 |
| [2023-02-05 12:20:15] |
| Sierra_Chart Engineering - Posts: 17228 |
|
As we said before, disable the use of custom symbol settings: Global Symbol Settings: Disabling Custom Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-05 21:04:27] |
| User24242424 - Posts: 11 |
|
Hi , I've disabled custom system setting and attached the screenshot and find below the logs. But its still not working. Reading Internal Order ID file. | 2023-02-05 14:52:18.965 Reading Trade Orders file. | 2023-02-05 14:52:19.096 Reading Trade Positions file. | 2023-02-05 14:52:19.097 Reading Trade Account Data files. | 2023-02-05 14:52:19.098 Software version: 2457 64-bit | 2023-02-05 14:52:19.182 Primary Thread ID: 240 | 2023-02-05 14:52:19.182 Usage end date: 2023-03-02 | 2023-02-05 14:52:19.182 Enabled for: Advanced Features 2. | 2023-02-05 14:52:19.182 Enabled for: Sierra Chart Historical Data Service. | 2023-02-05 14:52:19.182 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-05 14:52:19.182 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-05 14:52:19.182 Enabled for exchange2: CME | 2023-02-05 14:52:19.182 Enabled for exchange2: fairx_exchange.data | 2023-02-05 14:52:19.182 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-05 14:52:19.182 Current selected Data/Trading service: SC Data - All Services | 2023-02-05 14:52:19.182 Custom symbol settings values: disabled | 2023-02-05 14:52:19.182 Chart Update Interval: 500 | 2023-02-05 14:52:19.182 Intraday Data Storage Time Unit: 0 | 2023-02-05 14:52:19.182 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-02-05 14:52:19.182 2023-02-05 20:52:19 Local computer time in UTC | 2023-02-05 14:52:19.182 2023-02-05 14:52:19 Local computer time in SC Time Zone | 2023-02-05 14:52:19.182 2023-02-05 20:52:16 Server time in UTC | 2023-02-05 14:52:19.182 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-05 14:52:19.182 Program path: Y:\SierraChart\ | 2023-02-05 14:52:19.182 Data Files path: Y:\SierraChart\Data\ | 2023-02-05 14:52:19.182 OS Version Number: 10.0 | 2023-02-05 14:52:19.182 Locale Setting: C | 2023-02-05 14:52:19.182 DLLs: UserContributedStudies_64.dll | 2023-02-05 14:52:19.183 Allowed protected custom studies: | 2023-02-05 14:52:19.183 Crash reporter started: true | 2023-02-05 14:52:19.183 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-05 14:52:19.184 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-05 14:52:19.216 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-05 14:52:19.353 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-05 14:52:19.354 Received 5 login tokens. | 2023-02-05 14:52:19.627 Symbol settings MD5 received. Request ID: 1. | 2023-02-05 14:52:21.250 Symbol settings are up-to-date for scdataallservices. | 2023-02-05 14:52:21.250 Files to Open on Startup | Opening file: ExampleChartbook.cht | 2023-02-05 14:52:23.855 F.US.EPH23 #9 | Reloading chart. | 2023-02-05 14:52:23.894 F.US.EPH23 5 Min #16 | Reloading chart. | 2023-02-05 14:52:24.026 F.US.EPH23 5 Min #1 | Reloading chart. | 2023-02-05 14:52:24.080 F.US.EPH23 1 Min #2 | Reloading chart. | 2023-02-05 14:52:24.148 Using symbol data fast lookup vector | 2023-02-05 14:52:24.398 SC Data - All Services | Connected to server complete. | 2023-02-05 14:52:26.183 Triggering next historical data download in queue. | 2023-02-05 14:52:26.183 Triggering next historical data download in queue. | 2023-02-05 14:52:26.183 Triggering next historical data download in queue. | 2023-02-05 14:52:26.183 Triggering next historical data download in queue. | 2023-02-05 14:52:26.183 No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.186 No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.186 No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.186 No download requests in the queue to start downloads for. | 2023-02-05 14:52:26.187 Using symbol data fast lookup vector | 2023-02-05 14:52:26.394 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-05 14:52:26.394 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-05 14:52:26.394 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-05 14:52:26.394 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-05 14:52:26.394 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-05 14:52:26.394 Intraday chart data file opened for F.US.EPH23 | 2023-02-05 14:52:26.394 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2023-02-05 14:54:19.367 Source file does not exist when saving backup of Y:\SierraChart\SymbolSettings\CustomSymbolSettings.scdataallservices.xml. No backup made. | 2023-02-05 14:54:21.009 Symbol settings received. Request ID: 2. | 2023-02-05 14:54:22.423 SC Data - All Services | Disconnected. | 2023-02-05 14:54:22.448 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-02-05 14:54:22.448 SC Data - All Services | Connected to server complete. | 2023-02-05 14:54:24.450 Triggering next historical data download in queue. | 2023-02-05 14:54:24.450 Triggering next historical data download in queue. | 2023-02-05 14:54:24.450 Triggering next historical data download in queue. | 2023-02-05 14:54:24.450 Triggering next historical data download in queue. | 2023-02-05 14:54:24.450 No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.452 No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.452 No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.452 No download requests in the queue to start downloads for. | 2023-02-05 14:54:24.453 Using symbol data fast lookup vector | 2023-02-05 14:54:24.525 SC Data - All Services | Starting real-time market data updates for: F.US.EPH23. ID: 1 | 2023-02-05 14:54:24.526 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: F.US.EPH23 | 2023-02-05 14:54:24.526 SC Data - All Services | Requesting security definition data for: F.US.EPH23. ID: 1 | 2023-02-05 14:54:24.526 No historical data client is currently set to download historical Intraday data for F.US.EPH23. | 2023-02-05 14:54:24.526 Real-time Intraday chart data file updates started for F.US.EPH23 | 2023-02-05 14:54:24.526 Intraday chart data file opened for F.US.EPH23 | 2023-02-05 14:54:24.526 |
Attachment Deleted.  Screen Shot 2023-02-05 at 2.53.09 PM.png / V - Attached On 2023-02-05 21:04:16 UTC - Size: 44.88 KB - 72 views |
| [2023-02-05 22:04:06] |
| Sierra_Chart Engineering - Posts: 17228 |
|
We see the problem now. You are using a CQG symbol. This is not the correct symbol for the Service you have Sierra Chart set to. Translate them with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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