Support Board
Date/Time: Fri, 29 Nov 2024 14:45:34 +0000
Historical data problem on weekly and mothly charts only
View Count: 299
| [2023-02-02 00:45:11] |
| lovelivelaught - Posts: 49 |
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Hello I am using 2 Sierra platforms, one for futures data and second for US stocks. I use SC data all services on platform that I track stocks and indexes. Recently I noticed that my weekly and monthly charts stopped downloading historical data for sector indexes that start with $ sign, (for example $SOX, $IXM, $IXY and ets). Weekly charts download historical data but only till June 2022 and I get an error message that "User is nor authorized to execute query". But I get all the data till current day on 1 day intraday chart and shorter time frames. I can not figure out what could be a problem. I do not need a real time data for indexes, delayed data always worked well for me. Thank you in advance for your help. |
| [2023-02-04 00:58:18] |
| Sierra_Chart Engineering - Posts: 17228 |
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What we can say is that the problem has to do with restrictions from our data provider due to them complying with data rules from exchanges and providers. We cannot change this. And without going into further details, eventually the Intraday data on these will become unavailable in the next month or so and we will be offering a new replacement data feed for these. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-04 01:02:15
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| [2023-02-04 01:01:52] |
| Sierra_Chart Engineering - Posts: 17228 |
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Prior post corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-04 01:01:57
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