Support Board
Date/Time: Fri, 29 Nov 2024 16:51:19 +0000
Downloading Continuous Contract Data - Taking a long time
View Count: 399
| [2023-01-24 19:37:07] |
| User599487 - Posts: 10 |
|
Support May I know why I am being disconnected all the time. It happens after a few minutes and I need to reconnect. https://www.sierrachart.com/image.php?Image=1674588086753.png |
| [2023-01-24 21:55:32] |
| John - SC Support - Posts: 36350 |
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There are a lot of variables with regards to how long it takes to download the data. If you are trying to download more than 1000 days of intraday data at 1 tick, then it can take a few hours, even on a good internet connection, to get all that data. We If you are being disconnected, then we would need to see your Message Log to see what it states. Follow the instructions at the following link to get us your Message Log: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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