Support Board
Date/Time: Fri, 29 Nov 2024 16:37:34 +0000
problem with connecting to data feed
View Count: 286
| [2023-01-24 15:19:02] |
| michal51525 - Posts: 5 |
|
Hi, I recently changed my data feed in AMP futures for CQG routing only to avoid paying double for it as I have data feed from denali. WHen I run sierra chart it connects to data but my charts won't load. It shows waiting to download historical data and nothing happening. Can you please help with the setting it up so i can receive real time data without delay? Thank you. |
| [2023-01-24 17:45:06] |
| John - SC Support - Posts: 36350 |
|
You should not be having any issues. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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