Support Board
Date/Time: Fri, 29 Nov 2024 16:30:20 +0000
Renewed last month but Transaction still say processing and being asked for additional $$
View Count: 299
| [2023-01-24 14:13:57] |
| User504487 - Posts: 1 |
|
Hi, I just go a message that I need to put $34.25 more into my balance for my services. I just renewed a month ago for 6 months so not sure why I am getting this. Your website states I have 177 more days left. It also says I have a transaction pending the is processing. I haven't done a transaction since last month, so not sure what is pending or if this is the problem. Let me know what to do here. Thanks! -Tom |
| [2023-01-24 17:26:29] |
| John - SC Support - Posts: 36350 |
|
The $34.25 that is being requested is for the exchange that you have activated - Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts. The exchange fees are due on the first day of each month. There is not a way to purchase multiple months up front, but you can add enough funds to cover the time period you want. We do not know where you are seeing a "Transaction Pending" or "Processing". We are not seeing anything of the sort. You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: