Support Board
Date/Time: Fri, 29 Nov 2024 16:50:07 +0000
Interaktive Brocker
View Count: 343
| [2023-01-19 13:41:49] |
| Torsten Grüß - Posts: 45 |
|
I get data from Sierra Charts ( SC Data-All Services). My broker is Interactive Brocker. How can I connect both trading via IB and data from SC ? If I set: Current Selected Service (List) ---> Interactive Brokers (Trading) I don't get data from SC anymore. |
| [2023-01-19 15:56:59] |
| John - SC Support - Posts: 36350 |
|
You do need to set your Current Selected Service to Interactive Brokers. In order to get connected to your Interactive Brokers account follow the instructions at the following link: Interactive Brokers Trading Service: Setup Instructions Sierra Chart is setup to allow you to get data from us and connect to your trading account. You are properly setup to get the data for the CME Group from our Denali Exchange Data Feed. If you are not getting the data when connected to your IB account, then the reason would have to be that the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds is set to No. Be sure to set this to Yes and then after closing that window select File >> Disconnect followed by File >> Connect to Data Feed. Also, make sure you are using the correct symbols for Interactive Brokers. After you change your service, you are prompted to update symbols. But you can also force this to occur by opening your Chartbooks and selecting Edit >> Translate Symbols to Current Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-23 14:51:43] |
| Torsten Grüß - Posts: 45 |
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I now get data and can also trade on the chart. But when I open a completely new symbol, no historical data is loaded. I only see the current ticks that are visible on the chart. Below you can see the log: Software version: 2459 64-bit | 2023-01-23 14:50:26.313 Primary Thread ID: 9080 | 2023-01-23 14:50:26.313 Usage end date: 2023-02-03 | 2023-01-23 14:50:26.313 Enabled for: Advanced Features 2. | 2023-01-23 14:50:26.313 Enabled for: Sierra Chart Historical Data Service. | 2023-01-23 14:50:26.313 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-01-23 14:50:26.313 Enabled for: Delayed Denali Exchange Data Feed. | 2023-01-23 14:50:26.313 Enabled for exchange2: CME | 2023-01-23 14:50:26.313 Enabled for exchange2: fairx_exchange.data | 2023-01-23 14:50:26.313 Allow Support for Sierra Chart Data Feeds is disabled. | 2023-01-23 14:50:26.313 Current selected Data/Trading service: Interactive Brokers | 2023-01-23 14:50:26.313 Custom symbol settings values: enabled | 2023-01-23 14:50:26.313 Chart Update Interval: 500 | 2023-01-23 14:50:26.313 Intraday Data Storage Time Unit: 0 | 2023-01-23 14:50:26.313 Time Zone: +00:00:00 (UTC+00) | 2023-01-23 14:50:26.313 2023-01-23 14:50:26 Local computer time in UTC | 2023-01-23 14:50:26.313 2023-01-23 14:50:26 Local computer time in SC Time Zone | 2023-01-23 14:50:26.313 2023-01-23 13:22:46 Server time in UTC | 2023-01-23 14:50:26.313 Local computer UTC time and Server UTC time difference: 2 seconds. | 2023-01-23 14:50:26.313 Program path: C:\SierraChart\ | 2023-01-23 14:50:26.313 Data Files path: C:\SierraChart\Data\ | 2023-01-23 14:50:26.313 OS Version Number: 10.0 | 2023-01-23 14:50:26.313 Locale Setting: C | 2023-01-23 14:50:26.313 DLLs: ETFISv3.dll, ETFISv3_64.dll, ETOFSv3_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, sst_torsten_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll | 2023-01-23 14:50:26.313 Allowed protected custom studies: SST_FreeBundle, SST_Torsten, TWFX_Free, zyp_app, zyp_download_PA, zyp_mod_1 | 2023-01-23 14:50:26.313 Crash reporter started: true | 2023-01-23 14:50:26.313 Interactive Brokers | Using primary service for historical data for AMT | 2023-01-23 14:50:47.925 Added historical Intraday data request for AMT to the queue. | 2023-01-23 14:50:47.925 Intraday data recording state for symbol AMT is set to download 'Pending'. | 2023-01-23 14:50:47.925 Triggering next historical data download in queue. | 2023-01-23 14:50:47.925 HD Request # 22 | Downloading Intraday chart data for AMT to the file AMT.scid. Service: interactive_brokers.trading | 2023-01-23 14:50:47.925 HD Request # 22 | Download start date-time: 2023-01-23 20:39:00.000000. File last date-time: 2023-01-23 14:49:32.306000 | 2023-01-23 14:50:47.926 HD Request # 22 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for AMT | 2023-01-23 14:50:47.926 HD Request # 22 | Completion time: 0s. | 2023-01-23 14:50:47.926 HD Request # 22 | Intraday data download complete for AMT. Unique request ID: 22 | 2023-01-23 14:50:47.926 Removing historical data download ID 22. | 2023-01-23 14:50:47.926 Real-time Intraday chart data file updates started for AMT | 2023-01-23 14:50:47.926 Intraday chart data file opened for AMT | 2023-01-23 14:50:47.926 HD Request # 22 | Enabling Intraday chart updating for symbol. | 2023-01-23 14:50:47.926 Triggering next historical data download in queue. | 2023-01-23 14:50:47.926 No download requests in the queue to start downloads for. | 2023-01-23 14:50:47.926 Opened cached Intraday file: C:\SierraChart\Data\AMT.scid. Thread ID: 24968 | 2023-01-23 14:51:06.964 |
| [2023-01-23 22:24:58] |
| John - SC Support - Posts: 36350 |
|
If you are referring to the symbol AMT, then the first thing to understand is that this data is coming from Interactive Brokers. You are not setup to get any stock data from us (Sierra Chart). You are only setup for real-time data for the CME exchange of the CME Group from us. We have heard of a few problems recently with historical data from IB. You need to ensure that you are on the most recent Pre-Release of Sierra Chart and the most recent (Stable) release from Interactive Brokers. This should resolve your data issues for U.S. stocks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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