Support Board
Date/Time: Fri, 29 Nov 2024 19:28:51 +0000
Using Denali Real Time data feed with IB Trading account
View Count: 341
| [2023-01-16 16:04:57] |
| DavidUK - Posts: 4 |
|
Hello, I am subscribed to Service Package 11 and Denali Real Time CME data. WHen I use the data feed, I get everything I want on my chart. Hopwever, when I connect to my trading service (IB Live account), the software asks me if I want to change the symbols to match IB symbols. If I say yes, I lose my Cumulative delta bars, If I say no, I am not given the option of tradingb my account. I have followed the "Integration with Trading Services" instructions but still have the problem. Any help would be appreciated. Thank you. |
 Conn to Denali and IB shots.jpg / V - Attached On 2023-01-16 16:03:18 UTC - Size: 583.83 KB - 93 views |
| [2023-01-16 19:23:51] |
| John - SC Support - Posts: 36350 |
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You definitely need to change the symbols to be the Interactive Brokers symbols when you are connected to Interactive Brokers. But since your data is from the Denali Exchange Data Feed in either case, you should be getting the same information. When you are connected to Interactive Brokers, please have that chart active and then select Delete All Data And Download. Let us know if the Cumulative Delta does not fill in after you do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-16 21:44:28] |
| DavidUK - Posts: 4 |
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Thank you John. That seems to have sorted it. I will be able to confirm when the market re-opens tomorrow. Thanks again. |
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