Support Board
Date/Time: Fri, 29 Nov 2024 19:30:33 +0000
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View Count: 399
| [2023-01-15 23:30:45] |
| User987069 - Posts: 45 |
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First time experiencing the software during live market and i am not receiving real time data. I have package 12 enabled and i opened an intraday chart. I am connected to ‘SC data’ for ‘current selected service’ but i use CQG to route should i be connected to CQP API? What am i doing wrong?
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| [2023-01-16 04:32:56] |
| Sierra_Chart Engineering - Posts: 17235 |
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Complete the CME exchange agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME And then you also need to activate the exchanges after you have completed the agreements. And yes you do have to connect to CQG, if you want to use Sierra Chart for trading: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-16 04:33:22
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| [2023-01-16 17:32:08] |
| User987069 - Posts: 45 |
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so i was able to get the real time data issue resolved. Now im trying to figure out how to connect live account instead of being in simulated mode. I did connect to CQG API and login but im still on simulated mode
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| [2023-01-16 19:59:31] |
| John - SC Support - Posts: 36350 |
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Our servers are not showing that you are connected to your CQG account. If you are, then great, but if not, then be sure to go through the following instructions to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions Then, when you have that connected, you just need to ensure that the option for Trade >> Trade Simulation Mode On does not have a checkmark next to it - select the option if it does to remove the checkmark. Refer to the following: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-16 21:46:06] |
| User415603 - Posts: 1 |
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Hi i am new to Sierra, i signed up to the trial on the 7th and counld not get the DOM which is supplied by the G7FX traiding course to work, the course provider has ran through the full set up with me and thinks there was an issue with the data feed from Sierra, I have now upgraded to your service package 5 on Friday and the DOM started working and i was able to take simulated traded ect. When i logged back in on Saturday i have the same issue and it looks like there is no data feed. I have ran through your set up instructions for the delayed Exchange Data Feed and it still isnt working, Can you please take a look at my account and advise. Kind Regards Andy Small andy@wiltonmortgages.uk |
| [2023-01-16 22:27:56] |
| John - SC Support - Posts: 36350 |
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Assuming you are trading futures or stocks, then there is no trading on Saturday. And today is a holiday for both in the U.S. as well (Martin Luther King, Jr's birthday). So wait until tomorrow (Tuesday) to see whether you still have an issue or not.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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