Support Board
Date/Time: Fri, 29 Nov 2024 22:54:48 +0000
Insuffience fund
View Count: 328
| [2023-01-04 05:09:15] |
| Hoang Nguyen - Posts: 4 |
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Hello, please take a look at my account and check why i dont have any more fund if i already paid 6 months in advanced already. Thanks! |
| [2023-01-04 18:46:15] |
| Sierra_Chart Engineering - Posts: 17266 |
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This is your usage time Ending Date: 2023-12-24 You may have made a second payment for usage time so we can credit that back to your Services Balance on your Sierra Chart. Let us know if you want us to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-05 16:35:10] |
| John - SC Support - Posts: 36350 |
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The exchange fees are paid monthly and do not have a way to pre-pay for multiple months. Therefore on January 1, 2023 you did not have enough funds in your account to renew the exchange that you had activated. If you do not want to have to "think about" adding the funds each month, then you can add enough funds to your Services Surplus to cover the same time period as your Usage Time (for example - add $42.00 to cover the $7.00 exchange fee for 6 months). It looks like you have figured this out and added funds and reactivated the exchange. If you need more help with this, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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