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Support Board

Date/Time: Fri, 29 Nov 2024 18:50:37 +0000

How to Post a Message for Support

Historical data

View Count: 426

[2023-01-01 11:23:09] #1 [Go To First Post]
User633898 - Posts: 28
Hi, The default value of days to load in my chart setting is 4380 days. However, I actually can load the historical data up to 2021 Jan for daily and weekly chart. Can you please advise how to get it fixed? Thanks

[2023-01-01 18:19:40] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17233
Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-04 17:34:03] #3 [Go To First Post]
User633898 - Posts: 28
https://www.sierrachart.com/image.php?Image=1672853566353.png Hi, here is the chart concerned. Thanks

[2023-01-05 16:08:30] #4 [Go To First Post]
John - SC Support - Posts: 36350
You need to use the Continuous Futures Contract option. Refer to the following: Continuous Futures Contract Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-23 09:38:22] #5 [Go To First Post]
User633898 - Posts: 28
Hi, I am currently subscribed to Integrated Standard service package 10 and Denali CME Can you please advise what do I need to subscribe if I want additional real time data feed for DAX and HSI. Thanks

[2023-01-23 15:39:43] #6 [Go To First Post]
SC Support - Posts: 1895
Hi Alex, for DAX Data you can activate EUREX (EOBI) Exchange that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliEUREX With regard to HSI, that is available via the Sierra Chart Exchange Data Feed: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SupportedExchanges Set-up instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions

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