Support Board
Date/Time: Fri, 29 Nov 2024 16:28:13 +0000
not receiving real time data
View Count: 511
| [2022-12-19 21:43:59] |
| User138003 - Posts: 2 |
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I have a funded account with AMP futures and Sierra charts. I receive data through CQG but not able to see mini S&P one minute data
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| [2022-12-19 23:32:30] |
| John - SC Support - Posts: 36350 |
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We do not have support for bringing in CQG data for the CME Group and EUREX. Therefore, you will need to use our Denali Exchange Data Feed instead. You can then stop the CQG data as you will not need it. Refer to the Setup Instructions for the CME Group data here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-25 03:27:36] |
| User138003 - Posts: 2 |
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I am using Danali exchange data feed and I'm getting delayed data but it should be live. From the CME I'M loading symbols from realtime data but it is still delayed. Can you help
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| [2023-01-25 15:31:29] |
| John - SC Support - Posts: 36350 |
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The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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