Support Board
Date/Time: Sat, 30 Nov 2024 12:29:57 +0000
Request for support setting up Teton w/IBKR
View Count: 322
| [2022-11-21 09:50:48] |
| Ed Goppelt - Posts: 41 |
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I get the following error message after setting up Teton. No CME data, and I assume no order functionality. Teton CME Order Routing | Connection error: No trade accounts assigned. | 2022-11-21 04:29:11.307 *
Anticipating your questions: 1. I did contact my broker, Interactive Brokers, about CME direct. Their API team in Mumbai denies that they need to do anything on their end to enable Teton. [Step 3 Sierra Chart Teton Futures Order Routing] 2. I have updated SC to the latest version. [Step 6] 3. With respect to step 8, Interactive Brokers is not listed as one of the options for Clearing Firm (list) on the Data/Trade Service Settings Dialog. 4. I've paid my money and signed the exchange documents. The IBKR API support person had clearly never heard of SC or of connecting third party charting software to TWS. Do you have a contact at IBKR who is familiar with your software and can help with issues such as these? Sincerely, Ed G. |
| [2022-11-21 18:06:48] |
| Sierra_Chart Engineering - Posts: 17272 |
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You cannot use Teton order routing with Interactive Brokers. You just need to connect Sierra Chart to Interactive Brokers TWS directly and not involve Teton. Instructions: Interactive Brokers Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-21 18:07:30
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| [2022-11-21 18:46:02] |
| Ed Goppelt - Posts: 41 |
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Thank you for the support. John S has already answered my questions. Nice guy.
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