Support Board
Date/Time: Sat, 30 Nov 2024 16:46:22 +0000
New to SierraCharts - downloaded, installed and ???
View Count: 433
| [2022-11-14 21:41:03] |
| User858014 - Posts: 2 |
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I searched online and through the install instructions. I downloaded the install file for the new version (dated today 11/14/22) and went through the install. It included a shortcut on my desktop (which doesn't work.) I go to c:/Sierracharts/ and double click the Sierracharts.exe file and it seems the login screen flashes for a second and then nothing. Task manager shows nothing running. I have done this twice now! Tried the zip version too, still same outcome. tried a previous version, same outcome. and yes, I have a powerful enough computer - above all requirements listed. And nothing was running when I installed. help! Date Time Of Last Edit: 2022-11-14 21:47:13
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| [2022-11-14 23:30:23] |
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Security software on your computer is blocking Sierra Chart it sounds like.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 00:40:12] |
| User858014 - Posts: 2 |
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well, I thought I had that off. but I had to dig deeper to really turn off my antivirus scanner. Yup, seems that was the issue. thank you.
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| [2022-11-15 11:58:37] |
| Sierra_Chart Engineering - Posts: 17272 |
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Ok very good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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