Support Board
Date/Time: Sat, 30 Nov 2024 16:49:01 +0000
6E, 6B and 6A are missing the data between 17:00 and 17:59.
View Count: 392
| [2022-11-14 10:41:46] |
| User458300 - Posts: 4 |
|
hello 6E, 6B and 6A are missing the data between 17:00 and 17:59. I have checked the data of the past few days and they are all correct at the same time. I tried to delete and re-download the data, but there is still no data. Please help solve this problem, thank you very much! By the way, ES doesn't have the same problem. The following message logs are for your reference: SC DTC Delayed Exchange Data | Connecting to the data feed for symbols query. | 2022-11-14 05:11:32.988 SC DTC Delayed Exchange Data | Connecting to the server ds28.sierracharts.com. Port 10043 | 2022-11-14 05:11:32.989 DTC Client socket (1) | Creating socket. | 2022-11-14 05:11:33.153 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-14 05:11:33.153 DTC Client socket (1) | Connecting to IP: 142.215.18.102. | 2022-11-14 05:11:33.153 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-11-14 05:11:33.356 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-11-14 05:11:33.356 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-11-14 05:11:33.356 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-11-14 05:11:33.568 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-11-14 05:11:33.568 SC DTC Delayed Exchange Data | Received logon response. | 2022-11-14 05:11:34.383 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-11-14 05:11:34.383 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-11-14 05:11:34.383 SC DTC Delayed Exchange Data | Successfully connected. | 2022-11-14 05:11:34.383 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-11-14 05:11:34.383 SC DTC Delayed Exchange Data | Sent symbols for underlying request to server. Underlying: 6A | 2022-11-14 05:11:34.387 SC DTC Delayed Exchange Data | Received symbols for underlying request from server. Underlying: 6A. Count: 527 | 2022-11-14 05:11:35.979 Enabling compression for file: C:\SierraChart\Data\6AZ22-CME.scid. This may take a while. | 2022-11-14 05:12:10.023 File compression enabled. C:\SierraChart\Data\6AZ22-CME.scid. CompressionState=0 | 2022-11-14 05:12:10.023 6AZ22-CME 1 Min #1 | Reloading chart. | 2022-11-14 05:12:10.024 6AZ22-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6AZ22-CME.scid | 2022-11-14 05:12:10.028 Mapping 6AZ22-CME to 6AZ22. Service code: cme | 2022-11-14 05:12:10.525 Using symbol data fast lookup vector | 2022-11-14 05:12:10.525 SC DTC Delayed Exchange Data | Starting real-time market data updates for: 6AZ22-CME (6AZ22). ID: 1 Service code: cme | 2022-11-14 05:12:10.525 SC DTC Delayed Exchange Data | Requesting security definition data for: 6AZ22-CME (6AZ22). ID: 1 | 2022-11-14 05:12:10.525 Starting DelayedDownloadMonitoringTimer | 2022-11-14 05:12:10.525 Starting HDTimeoutTimer | 2022-11-14 05:12:10.525 Added historical Intraday data request for 6AZ22-CME to the queue. | 2022-11-14 05:12:10.526 Intraday data recording state for symbol 6AZ22-CME is set to download 'Pending'. | 2022-11-14 05:12:10.526 Triggering next historical data download in queue. | 2022-11-14 05:12:10.526 Delaying start of download for 6AZ22-CME. | 2022-11-14 05:12:10.529 SC DTC Delayed Exchange Data | Received security definition for symbol 6AZ22-CME | 2022-11-14 05:12:10.831 HD Request # 1 | Downloading Intraday chart data for 6AZ22-CME to the file 6AZ22-CME.scid. Service: cme | 2022-11-14 05:12:15.510 HD Request # 1 | Download start date-time: 2022-05-12 06:12:15.000000. File last date-time: 00:00:00.000000 | 2022-11-14 05:12:15.511 HD Request # 1 | Using server: ds21.sierracharts.com port 10149 | 2022-11-14 05:12:15.511 Socket (2) | Creating socket. | 2022-11-14 05:12:15.512 Socket (2) | New receive buffer size: 5242880 | 2022-11-14 05:12:15.512 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-11-14 05:12:15.512 6AZ22-CME[M] 1 Min #1 | Reloading chart. | 2022-11-14 05:12:22.617 6AZ22-CME[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6AZ22-CME.scid | 2022-11-14 05:12:22.622 Socket (2) | CloseSocket call. | 2022-11-14 05:12:35.516 Socket (2) | Closed. | 2022-11-14 05:12:35.516 HD Request # 1 | Error downloading historical Intraday data for 6AZ22-CME. Timeout error connecting to server. | 2022-11-14 05:12:35.516 Added historical Intraday data request for 6AZ22-CME to the queue. | 2022-11-14 05:12:35.516 Triggering next historical data download in queue. | 2022-11-14 05:12:35.516 Historical data download thread signaled to stop. | 2022-11-14 05:12:35.516 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 6AZ22-CME | 2022-11-14 05:12:35.516 HD Request # 1 | Completion time: 20s. | 2022-11-14 05:12:35.516 HD Request # 2 | Downloading Intraday chart data for 6AZ22-CME to the file 6AZ22-CME.scid. Service: cme | 2022-11-14 05:12:35.516 HD Request # 2 | Download start date-time: 2022-05-12 06:12:35.000000. File last date-time: 00:00:00.000000 | 2022-11-14 05:12:35.517 HD Request # 2 | Using server: ds26.sierracharts.com port 10150 | 2022-11-14 05:12:35.517 Socket (2) | Creating socket. | 2022-11-14 05:12:35.627 Socket (2) | New receive buffer size: 5242880 | 2022-11-14 05:12:35.627 Socket (2) | Connecting to IP: 142.215.18.107. | 2022-11-14 05:12:35.627 HD Request # 2 | Setting DTC encoding to Binary VLS | 2022-11-14 05:12:36.080 HD Request # 2 | Sending historical data logon request message. | 2022-11-14 05:12:36.080 HD Request # 2 | Requesting Intraday data. Start date-time: 2022-05-12 06:12:35. Record interval: 0. Symbol: 6AZ22 | 2022-11-14 05:12:36.822 HD Request # 2 | Decompressing data. | 2022-11-14 05:12:37.045 HD Request # 2 | Receiving Intraday data for 6AZ22-CME starting at 2022-05-12 07:26:02.598000 | 2022-11-14 05:12:37.516 HD Request # 2 | Timestamp of first Intraday data file record written: 2022-05-12 07:26:02.598000. | 2022-11-14 05:12:38.190 Socket (2) | CloseSocket call. | 2022-11-14 05:12:59.665 Historical data download thread signaled to stop. | 2022-11-14 05:12:59.665 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-11-14 05:12:59.665 HD Request # 2 | Received 2559331 Intraday data records from 2022-05-12 07:26:02.598000 to 2022-11-14 05:02:52.579000 (185.9 days) and wrote 2559331 records for 6AZ22-CME | 2022-11-14 05:12:59.665 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-11-14 10:02:52.579000 | 2022-11-14 05:12:59.671 HD Request # 2 | Completion time: 24s. | 2022-11-14 05:12:59.671 HD Request # 2 | Intraday data download complete for 6AZ22-CME. Unique request ID: 1 | 2022-11-14 05:12:59.671 Removing historical data download ID 1. | 2022-11-14 05:12:59.671 Real-time Intraday chart data file updates started for 6AZ22-CME | 2022-11-14 05:12:59.671 Intraday chart data file opened for 6AZ22-CME | 2022-11-14 05:12:59.671 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-11-14 05:12:59.671 Triggering next historical data download in queue. | 2022-11-14 05:12:59.671 No download requests in the queue to start downloads for. | 2022-11-14 05:12:59.671 Opened cached Intraday file: C:\SierraChart\Data\6AZ22-CME.scid. Thread ID: 20152 | 2022-11-14 05:12:59.744 Socket (2) | Socket gracefully closed by remote side. | 2022-11-14 05:12:59.887 Socket (2) | Closed. | 2022-11-14 05:12:59.887 |
| [2022-11-14 11:10:37] |
| Sierra_Chart Engineering - Posts: 17272 |
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What time zone does this refer to?: 17:00 and 17:59. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-14 18:54:36] |
| John - SC Support - Posts: 36350 |
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ES should have the same issue, as most of the CME Group instruments take a break from 16:00-17:00 Central US time. This is what we think you are seeing, particularly if your time zone is set to Eastern US. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 10:24:47] |
| User458300 - Posts: 4 |
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Hi, Time zone is -5 EST and ES runs normally at this time. Thanks |
| [2022-11-15 11:31:37] |
| Sierra_Chart Engineering - Posts: 17272 |
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Those markets as well as all CME Group markets are closed during that time. From 17:00:00 to 17:59:59. So this is normal and expected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 14:21:51] |
| User458300 - Posts: 4 |
|
Yes, you are right, I have checked ES and other data platforms in the same time period again, and there is no available data here. Thank you for your answers. Thank you. |
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