Support Board
Date/Time: Sat, 30 Nov 2024 16:41:45 +0000
Unable to load historical intraday data
View Count: 437
| [2022-11-14 07:51:58] |
| gambleditall - Posts: 16 |
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Hi, I recently updated Sierra Chart to the latest version. I am currently on Sierra Chart Package 3 which includes the historical data service. I have previously used these settings successfully to download historical 1-min OHLC data all the way from 2008. However, it does not seem to be working anymore. The only settings I have changed from default are: Data/Trade Service Settings Intraday Download Interval for Non-Real-time Symbols (min): 1 Chart Settings > Symbol Continuous Contract: Continuous Futures Contract - Date Rule Rollover, Back Adjusted I have attached the log, on which the last line is 'No download requests in the queue to start downloads for.' Chart Settings > Data Limiting Load Data Limiting Method: Use Number Of Days To Load Data To Load for Intraday Chart Data Type: 182 Chart Settings > Bar Period Graph Draw Type: Candlestick Bars Chart Settings > Session Times Session Start Time: 00:00:00 Session End Time: 23:59:59 Use Evening Session: No I have already tried the following to no avail: Disconnecting and reconnecting to the data feed. Edit > Delete All Data And Download The symbol I am trying to download data for is NQZ2022 Date Time Of Last Edit: 2022-11-14 07:53:20
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Private File |
| [2022-11-14 10:13:15] |
| Sierra_Chart Engineering - Posts: 17272 |
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Select Edit >> Cancel Intraday Data Downloads. And then follow the procedure here: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 05:28:08] |
| gambleditall - Posts: 16 |
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Hi, I have followed those instructions and attached is the log. EDIT: I think I have found the issue. It seems to be that it is rendering issue rather than a data issue. After the data is downloaded (as shown in the log), if I click Edit > Cancel All Downloads, it renders the chart. If I do not do this, it just shows the 'Downloading Continuous Contract Data' and a blank chart. Date Time Of Last Edit: 2022-11-15 05:51:54
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Private File |
| [2022-11-15 11:59:08] |
| Sierra_Chart Engineering - Posts: 17272 |
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No, that is not the issue. There is just a long time to download the data. We recommend following the instructions here to reduce the amount of time to download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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