Support Board
Date/Time: Sat, 23 Nov 2024 18:00:20 +0000
usage time added via payapl
View Count: 564
| [2021-09-09 20:09:57] |
| User235727 - Posts: 25 |
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acoount balance not updated when added usage time payment via paypal also service connection error message please help
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| [2021-09-09 23:34:38] |
| John - SC Support - Posts: 36238 |
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acoount balance not updated when added usage time payment via paypal
Your Sierra Chart Services Surplus increases when you add funds via PayPal, or any other method. For instance, on September 7, 2021, you made a payment of $130.00 via PayPal. But, you then selected the button on the Available Services page for Update and Renew Now multiple times. In so doing, you told the system to add the additional time to your account and to remove the requisite amount of money from your account. You did this 5 times at a cost of $36.00 per time for a total of $180.00 being removed from your account, but your Usage End Date is now March 10, 2022. service connection error message please help
We need more information on what exactly you are seeing and the particular issue. We do see that you are using the old Rithmic interface, which could be the problem. We definitely recommend using the new interface, as we do not know whether Rihtmic is still supporting the old interface and we will definitely be stopping support for it soon. To get setup with the new interface, refer to these instructions: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 19:35:03] |
| User235727 - Posts: 25 |
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hi john so this mean i have no funds in my account or does this mean i need to top up my account again also this is the message i am receiving waiting to reconnect how ever nothing is connecting thank you
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| [2021-09-12 18:53:41] |
| John - SC Support - Posts: 36238 |
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You can always see the status of your account by going to the Account Control Panel page on our website. You can get there by selecting Help >> Account Control Panel from within your Sierra Chart software, which will also log you in using the Account Name and Password you used to login to the Sierra Chart software. Or you can select the following link and login manually: https://www.sierrachart.com/UserControlPanel.php From there, you will see that you have $40.00 in your Services Surplus. Since you are not using any of our data feeds, you do not need to make another payment until March 10, 2022. At that time, your account will be debited for $36.00 (1 month of package 5), which would then leave you with $4.00 in your account. After that, you would need to "top up" in order to have enough funds for the next renewal. ---------------------- We are not sure what is happening with regards to your connection, as there is not an image for us to look at. The one thing to keep in mind, is that depending on your trading service, you may not be able to connect after hours. Therefore, if your message was posted late enough on Friday, it may be that it was after the close on Friday and your trading service is not taking connections. Let us know if you are still having an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-12 20:35:03] |
| User235727 - Posts: 25 |
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hi jhon if i have usage time wht cant i acess my charts when i login into cqg webapi it just says not connected qith the folling " cqg web api logon unsucessfull server message user or passwoeld incorrect date time
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| [2021-09-12 22:11:37] |
| John - SC Support - Posts: 36238 |
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That message you are receiving is from CQG (not us). It is telling you that the Username or Password that you have entered in the Global Settings >> Data/Trade Service Settings is not correct. If you believe that you have entered them properly, then you would need to check with your broker to ensure you have them right and/or to change them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-04 07:45:05] |
| User683781 - Posts: 2 |
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I want to add debt card as my new payment method so how
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| [2024-08-04 12:56:19] |
| Sierra_Chart Engineering - Posts: 17150 |
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To make a payment go to this page: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit ---- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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