Support Board
Date/Time: Thu, 27 Feb 2025 22:24:21 +0000
Consistent Reversal Error Results in System Shutdown
View Count: 441
| [2021-08-02 16:39:45] |
| User993067 - Posts: 167 |
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just downloaded 2292....causing consistent shutdown error upon reversing position... Example: MESU21 MAX POSITION SET 10 using 3 lots: build to long 9....then reverse...so short 3...once you add the second 3 lot to newly reversed position...now short 6...system error generated and shuts down... upon restart...you are short 6...with 9 in the brackets... big issue...please help |
| [2021-08-02 16:51:23] |
| User993067 - Posts: 167 |
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Follow up: Shut down occurs only when using the trade commands in the control bar...(I have been using this for several months now with zero prior issues)...I have a custom control bar (3) fixed to bottom of dom for quicker execution... Problem does occur when using the standard trade window. |
| [2021-08-02 16:52:35] |
| User993067 - Posts: 167 |
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sorry my apologies....correction...typo... Problem does NOT OCCUR when using standard trade window |
| [2021-08-03 18:34:04] |
| Sierra_Chart Engineering - Posts: 18591 |
|
Specifically what Control Bar button are you referring to where you are encountering this issue: Shut down occurs only when using the trade commands in the control bar...(I have been using this for several months now with zero prior issues)...I have a custom control bar (3) fixed to bottom of dom for quicker execution... We also need you to attach your Sierra4.config file. This is from the Sierra Chart installation folder. Instructions to attach: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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