Support Board
Date/Time: Thu, 27 Feb 2025 22:40:49 +0000
problem with connection
View Count: 384
| [2021-08-02 16:26:27] |
| jwrFX_27 - Posts: 2 |
|
CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. | 2021-08-01 17:21:36.080 my FCM has told me that my connection has been enabled for use with sierra chart. but I keep getting this error . would you be able to assist please |
| [2021-08-02 17:37:38] |
| John - SC Support - Posts: 38259 |
|
Well, if you were setup properly, then you should not be getting that message. Keep in mind, that message is from CQG, so there is not much we can do to help except to point you to the information we have related to it: CQG Trading Platform Service: CQG Account Requirements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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