Support Board
Date/Time: Thu, 27 Feb 2025 22:43:08 +0000
Missing Data
View Count: 465
| [2021-08-02 16:06:13] |
| JGI - Posts: 13 |
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I'm missing intraday/historical data before 10:42 EDT today and going all the way back to 6/21/2021. I've re-booted and re-downloaded but am still missing data. Any problems with CQG/AMP/Denali? Thanks.
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| [2021-08-02 17:03:32] |
| John - SC Support - Posts: 38259 |
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Follow these instructions to try and redownload the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 13:03:08] |
| JGI - Posts: 13 |
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I followed all the suggested protocols to re-download data and my intraday charts still were not updating. Charts were getting "locked" in "waiting to download historical data" mode even though I can see the last/current price changing on the DOM. The only way I was able to get the charts to update was to delete all the SCID files in the "Data" folder. What are your ideas on why this is happening all of a sudden? Thanks!
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| [2021-08-03 15:34:07] |
| John - SC Support - Posts: 38259 |
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One of the things to check is whether you may have been running out of disk space. If you see this again, be sure to take a look at you drive space available. Otherwise, it is not unusual for the historical data to take some time to download, depending on how much is needed. But as to the exact issue you may have been having, we do not know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 15:43:51] |
| JGI - Posts: 13 |
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Ok, thanks. Are there instructions somewhere on moving my SC files over to another drive?
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| [2021-08-03 16:38:41] |
| John - SC Support - Posts: 38259 |
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Refer to the following: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Simple Transfer/Copy of Sierra Chart Installation to Another Folder or Computer System For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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