Support Board
Date/Time: Thu, 27 Feb 2025 22:40:50 +0000
Missing data when using SC All Data forex symbols
View Count: 449
| [2021-07-29 06:29:28] |
| ticinotrader - Posts: 403 |
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Dear Support, When I try to open historical charts of FX symbols (FXCM), there are missing daily bars of 28th July on several symbols (AUDCHF, AUDNZD, CADCHF, etc). This is an issue with many symbols, but not all of them. I tried to use the Edit - Download Data Historical and Delete All Data and Download. It temporarily fixes the issue, but after changing symbols and when restarting Sierra, the 28th bars disappear again. I am using v2291 and connected to the SC All Data datafeed. Can you please advise and help to fix this issue? Thanks for your help in advance. |
| [2021-07-29 07:16:49] |
| User391959 - Posts: 17 |
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Dear Support, Having the same issue with intraday FX charts (e.g. GBPCHF, GBPAUD). I am missing intraday data from NYC timezone 2021-07-28 14:29 until 2021-07-29 01:41 Download Data Historical and Delete All Data and Download did not help to fix the issue. I am connected to SC All datafeed using SC 2284. The full list of symbols where I miss intraday data can be found below: AUDCAD AUDJPY AUDUSD CADJPY EURAUD EURCHF EURJPY EURUSD GBPAUD GBPCHF GBPJPY NZDCAD NZDJPY USDCAD USDJPY Date Time Of Last Edit: 2021-07-29 07:27:02
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| [2021-07-29 07:27:44] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-29 07:35:38] |
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This has now been resolved. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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