Support Board
Date/Time: Thu, 27 Feb 2025 22:10:52 +0000
How should I change the activated CME exchange package without paying twice
View Count: 581
| [2021-07-28 16:45:40] |
| User482055 - Posts: 8 |
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Hi, I am currently using the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" option. It is the end of my first month so I need to begin paying. I only need CME and NYMEX so I would like to change to just "CME with Market Depth for nonprofessional Trading accounts" and "NYMEX with Market Depth for nonprofessional Trading accounts". However, when is the best time to do this? I am close to the end of the month so if I change it now would I have to pay for the full month and then move onto paying again on 1st August? How can I change my options without paying twice. I would like my current option to end at the end of the month and the new one to begin at the start of the next month, or for them to change now, but either way, not have to pay for both or for my new option twice. Thank you |
| [2021-07-28 17:20:25] |
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You need to cancel the exchange that you are currently paying for. It will remain active until the end of the month. And after the beginning of the next month, August, activate the exchanges that you require. You need to wait until August before activating new exchanges to avoid paying for them in July. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-28 18:51:21] |
| User482055 - Posts: 8 |
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Perfect, thanks for the very fast response
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