Support Board
Date/Time: Sat, 23 Nov 2024 09:05:57 +0000
Market orders request not authorized.
View Count: 499
| [2021-07-12 15:11:16] |
| User754053 - Posts: 15 |
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Dear Support Team, Today I do no longer receive Market by order data. I wondered first, if I my version wasn't up to date, but it is. (2285) Last week MbO worked fine and I did not change anything. Found this in log, but Eva12 is running still four days according to message log. Can you provide me further insight, please? Services (Market Orders Data) | Market Orders data has been rejected for symbol: ESU1-CME. Market orders request not authorized. | 2021-07-12 11:00:56.534
SC Data - All Services (Market Orders Data) | Market Orders data has been rejected for symbol: NQU1-CME. Market orders request not authorized. | 2021-07-12 - Your evaluation period of package 12 will end in 4 day(s).
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| [2021-07-12 17:01:20] |
| Sierra_Chart Engineering - Posts: 17145 |
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We are resolving this now. Reconnect to the data feed in about 10 minutes: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 17:30:27] |
| User754053 - Posts: 15 |
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Thank you, it's working!
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