Support Board
Date/Time: Thu, 27 Feb 2025 15:18:41 +0000
Rithmic DTC Order Rejected
View Count: 1314
| [2021-07-12 08:01:04] |
| User381703 - Posts: 25 |
|
Hello, I have just switched from CQG routing + Denali to Rithmic routing + Denali (leaving market/historical data blank in 'Data/Trade Service Settings'). My orders (EUREX) are being rejected. My broker asked me to contact you. It looked to them like EUREX is rejecting my orders. In their opinion, this might be a Rithmic/SC issue. I am not sure how, but I am in their hands here... I have sent you the log directly, should it assist (is this perhaps me setting something up wrong - I followed: Rithmic Trading Platform Service). I have tried switching between real/sim back and forth and that did not help. Many thanks |
| [2021-07-12 08:40:04] |
| User381703 - Posts: 25 |
|
I thought it may assist to see the following in case it helps (I edited my account number): TradeActivity files query time: 0.022424 seconds. Entries: 0. Current queries: 2 | 2021-07-12 08:40:43.670 TradeActivity files query time: 0.015758 seconds. Entries: 2720. Current queries: 2 | 2021-07-12 08:40:43.685 Rithmic Direct - DTC | Requesting trade accounts from server. | 2021-07-12 08:40:50.445 Rithmic Direct - DTC | Performing query for order fills start date-time for account [number edited]. | 2021-07-12 08:40:50.538 Rithmic Direct - DTC | Performing query for historical account balances for account [number edited]. | 2021-07-12 08:40:50.538 Rithmic Direct - DTC | Received 1 accounts from service. | 2021-07-12 08:40:50.538 TradeActivity files query time: 0.017705 seconds. Entries: 0. Current queries: 2 | 2021-07-12 08:40:50.556 Rithmic Direct - DTC | Requesting historical order fills for account [number edited]. Start Date-Time UTC: 2020-01-01 06:40:50 | 2021-07-12 08:40:50.556 TradeActivity files query time: 0.009934 seconds. Entries: 0. Current queries: 1 | 2021-07-12 08:40:50.566 Rithmic Direct - DTC | Requesting historical account balances for account [number edited]. Start date-time UTC: 2020-01-01 06:40:50 | 2021-07-12 08:40:50.566 Rithmic Direct - DTC | Requesting Trade Positions data. | 2021-07-12 08:40:55.374 Rithmic Direct - DTC | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2021-07-12 08:40:55.466 * TradeActivity files query time: 0.012117 seconds. Entries: 0. Current queries: 1 | 2021-07-12 08:41:05.092 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2021-07-12 08:58:29.825 * TradeActivity files query time: 0.013730 seconds. Entries: 0. Current queries: 1 | 2021-07-12 08:58:30.030 Rithmic Direct - DTC order update (Order reject). Order rejected by server. Internal Order ID: 471. Service Order ID: 45490493. Symbol: FDXM0921.EUREX. Account: [number edited] | 2021-07-12 09:03:13.057 * Rithmic Direct - DTC order update (Order reject). Order rejected by server. Internal Order ID: 474. Service Order ID: 45490505. Symbol: FDXM0921.EUREX. Account: [number edited] | 2021-07-12 09:03:21.178 * |
| [2021-07-12 09:16:41] |
| Sierra_Chart Engineering - Posts: 18584 |
|
We are not sure why the order is rejected but clearly the server is rejecting them. We will have to ask Rithmic to provide more detail.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 09:24:12] |
| User381703 - Posts: 25 |
|
Thank you. For your information, I have just tried trading on CBOT, this works. This issue may be limited to EUREX.
|
| [2021-07-13 15:49:24] |
| User381703 - Posts: 25 |
|
I contacted Rithmic yesterday. They say that it "looks like there seems to be an issue with processing Stop orders when sending an order through Sierra DTC" and "the normal limit and market orders should work fine". This sadly renders Rithmic and by extension SC unusable(for me)at this point for EUREX products. Since I have not heard back again from Rithmic yet, I assume that this is a more serious systemic issue. I can't imagine that I am the only trader to use SC Denali + Rithmic to trade EUREX products. --> Would you perhaps have more information/did you hear from Rithmic? |
| [2021-07-13 22:26:51] |
| Sierra_Chart Engineering - Posts: 18584 |
|
We will have to ask Rithmic about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: