Support Board
Date/Time: Thu, 27 Feb 2025 08:18:21 +0000
Not receiving real time data
View Count: 441
| [2021-06-28 19:21:46] |
| User414460 - Posts: 5 |
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Hi guys, it looks like my Denali Data Feed is active but I don't receive the real time data. My charts show price action until June 18, 2021. Could you point out what could cause this problem please?
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| [2021-06-28 20:02:48] |
| John - SC Support - Posts: 38222 |
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Everything looks setup properly. We would need to see your message log for one of the symbols for which you are having an issue by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-28 20:34:57] |
| User414460 - Posts: 5 |
|
Guys, thank you for your prompt reply! The issue is solved now. I just didn't rollover an expired symbol; this is why there was no data for the last few days. Thank you anyways. |
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