Home >> Support Board

Support Board

Date/Time: Thu, 27 Feb 2025 04:52:25 +0000

How to Post a Message for Support

Not responding

View Count: 615

[2021-06-21 16:22:13] #1 [Go To First Post]
User749254 - Posts: 3
Hi. Sometimes when I open Sierra it says not responding and I have to close it and try again and again. I’m not that good with computers so I’m sorry to bother with simple questions. Also, there was a problem with connecting to CQG api, but I restarted and it connected. So disregard that last message I sent. Also it takes a long time to load up the chartbooks. Love the program, think it’s great. Just sometimes it has these weird quirks. Should I update the version? Please advise. Thanks and be well

[2021-06-21 17:57:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This issue is explained here: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook (30.16) Also refer to: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart (30.48 - Basic Steps to Resolve Performance Issue in Sierra Chart) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-21 17:57:41

To post a message in this thread, you need to log in with your Sierra Chart account: