Support Board
Date/Time: Thu, 27 Feb 2025 05:03:37 +0000
downloaded sierra chart to a new computer--account balance is not showing up
View Count: 506
| [2021-06-21 14:12:33] |
| User546649 - Posts: 1 |
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purchased a new computer and downloaded sierra chart--unable to trade due to account balance not showing up--data feed is working
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| [2021-06-21 17:29:00] |
| John - SC Support - Posts: 38222 |
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Your setting for File >> Data/Trade Service Settings >> Current Selected Service is set to SC Data - All Services, therefore you are not connected to your trading account, and hence, the system is not able to pull up your Account Balance. If you are with AMP, then they would have you setup with CQG, in which case follow these instructions to connect your Sierra Chart software to CQG: CQG Trading Platform Service: Setup Instructions Once the above is complete, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will convert your symbols to the CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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