Support Board
Date/Time: Thu, 27 Feb 2025 02:18:51 +0000
New Instance Not Working
View Count: 414
| [2021-06-14 15:51:15] |
| User665364 - Posts: 1 |
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I am logged into the charts. I use Transact Futures. The first instance of a chartbook comes up fine. When I try to load a new instance I get message that says "invalid account or password." Resetting password did not help. Alex |
 Screenshot 2021-06-14 104506.png / V - Attached On 2021-06-14 15:49:41 UTC - Size: 42.65 KB - 164 views |
| [2021-06-14 18:09:13] |
| John - SC Support - Posts: 38222 |
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Completely exit from all instances of Sierra Chart. Then start Sierra Chart again and use the Forced Login option. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login Then start the new instance and see if you continue to have an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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