Support Board
Date/Time: Thu, 27 Feb 2025 00:11:41 +0000
Trade Issue
View Count: 417
| [2021-06-10 16:17:46] |
| User271490 - Posts: 3 |
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Hi, Last night i had placed a trade with my account for 5mnq with a stoploss in place, i did this just after 6pm so that i could hold this position as long as i wanted into the next day if i so chose. When i woke up and looked at my platform it was not showing any open orders on my chart, or stoploss, but when i looked at my acct balance it was showing that 500 was tied up as margin so i knew something wasnt right. I called AMP Global Clearing and they were able to flatten the position and stoploss thankfully, and everything seems to be reflecting properly now. But i still had a position on and a stoploss in place and i couldnt do anything or even see it from my platform, Can you explain this to me ? Is this something that happens often ? Do you know what causwed this? I have been using sierra charts for about 4 months now and really never had a problem, this was my first issue. so i just wanted to bring it to your attention. and try to figure out why it happened . Thanks |
| [2021-06-10 17:52:21] |
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It is not possible for us to know what the issue is but it most definitively is not a problem within Sierra Chart. Maybe you had Trade >> Trade Simulation Mode enabled in Sierra Chart. You should have looked at the Trade >> Trade Orders Window and Trade Positions Window to see the orders and positions there. To view orders and the position on a chart, refer to: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-10 17:52:48
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| [2021-06-10 19:37:03] |
| User271490 - Posts: 3 |
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Thank you for the response, in the future i will look there first if something like this ever happens again. I did look there and it was not makikng sense to me. I have not had nay issues with sierra chart prior , and like the platform , I just wanted to bring it to administrative attention in case it was something that could affect myself or others in the future. Thanks for the help.
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