Support Board
Date/Time: Sat, 23 Nov 2024 16:59:24 +0000
Want to disable Delayed Data Feed
View Count: 856
| [2021-03-15 00:14:08] |
| juninhovree - Posts: 3 |
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Hi, I changed my package to 11 and activated the Denali Exchange Data Feed. I have already changed the Global-Data/Trade settings in Sierra but all my charts still showing Delayed data. How do I get real time data on the chart? |
| [2021-03-15 02:07:56] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-06 13:29:28] |
| User832560 - Posts: 9 |
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My data is still delayed, this didnt answer my question or help me,
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| [2024-08-06 15:28:45] |
| John - SC Support - Posts: 36238 |
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User832560: Everything on your account looks good. You should be getting real-time data for instruments that are traded on the CME exchange (not the full CME Group, just the CME exchange) as you have the "CME With Market Depth for Non-Professional Trading Accounts". If you are having a problem with a CME exchange product, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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