Support Board
Date/Time: Thu, 27 Feb 2025 22:42:26 +0000
I can't connect to live trading
View Count: 771
| [2020-10-02 15:56:52] |
| User594722 - Posts: 6 |
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i keep getting error saying for SC order routing/data connection error trade account not assigned
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| [2020-10-02 16:11:54] |
| User594722 - Posts: 6 |
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can someone fix issue remotely. I,m with The Trade Pro Academy and just new to this.
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| [2020-10-02 16:47:50] |
| John - SC Support - Posts: 38259 |
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You are trying to connect to the Sierra Chart Order Routing Service, but you are not setup for it. Does Trade Pro Academy require a specific trading service to be used? If they do not require a specific service and you have a broker that supports the Sierra Chart Order Routing Service, then you would need to follow the Setup Instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-02 16:54:01] |
| User594722 - Posts: 6 |
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I think i made the right changes to use sierra chart order routing service. I gave it another try and i'm still unable to connect? Can You help me with this please? |
| [2020-10-02 17:03:31] |
| John - SC Support - Posts: 38259 |
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You will need to follow the Setup Instructions for the Sierra Chart Order Routing Service here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-03 11:27:12] |
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We do see that you have a trading account assigned for the TT based order routing service. If you have a connection problem, provide the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-23 16:57:38] |
| User796216 - Posts: 5 |
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Can't connect to Sierra. Lost internet and then error message required me to re-enter both my Sierra account name and password as well as Gain Capital username and password. Now platform just stuck on yellow re-connect activity. Any thoughts? Thanks.
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| [2021-07-23 17:17:46] |
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Well there is a connection problem to gain capital. You need to make sure the correct username and password and server are entered in Global Settings >> Data/Trade Service Settings on the first tab. Do you have an introducing broker and who is it? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-23 18:26:27] |
| User796216 - Posts: 5 |
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Introducing broker is GFF Broker formally Global Futures. I have repeatedly checked that correct username, password and server are entered. Appears to be.
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| [2021-07-24 00:19:00] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-27 18:03:19] |
| User796216 - Posts: 5 |
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Software version: 2288 64-bit | 2021-07-27 12:00:37.879 Primary Thread ID: 12668 | 2021-07-27 12:00:37.879 Usage end date: 2021-08-27 | 2021-07-27 12:00:37.879 Enabled for: Advanced Features 2. | 2021-07-27 12:00:37.879 Enabled for: Sierra Chart Historical Data Service. | 2021-07-27 12:00:37.879 Enabled for: Delayed Denali Exchange Data Feed. | 2021-07-27 12:00:37.879 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-07-27 12:00:37.879 Current selected Data/Trading service: GAIN Capital/OEC | 2021-07-27 12:00:37.879 Custom symbol settings values: enabled | 2021-07-27 12:00:37.879 Chart Update Interval: 500 | 2021-07-27 12:00:37.879 Intraday Data Storage Time Unit: 0 | 2021-07-27 12:00:37.879 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-07-27 12:00:37.879 2021-07-27 18:00:37 Local computer time in UTC | 2021-07-27 12:00:37.879 2021-07-27 12:00:37 Local computer time in SC Time Zone | 2021-07-27 12:00:37.879 2021-07-27 17:22:16 Server time in UTC | 2021-07-27 12:00:37.879 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-07-27 12:00:37.879 Program path: C:\SierraChart\ | 2021-07-27 12:00:37.879 Data Files path: C:\SierraChart\Data\ | 2021-07-27 12:00:37.879 OS Version Number: 10.0 | 2021-07-27 12:00:37.879 Locale Setting: C | 2021-07-27 12:00:37.879 DLLs: ETOFSv3_64.dll, UserContributedStudies_64.dll | 2021-07-27 12:00:37.879 Allowed protected custom studies: | 2021-07-27 12:00:37.879 File >> Disconnect selected. | 2021-07-27 12:00:46.173 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:00:46.173 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:00:46.181 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:22.397 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:22.485 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:22.485 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:22.485 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:22.565 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:22.764 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:22.844 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:22.844 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:22.844 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:22.844 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:22.844 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:22.844 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:22.844 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:22.844 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:22.859 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:22.859 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:22.859 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:25.864 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:25.864 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:25.864 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:25.864 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:25.945 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:26.154 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:26.236 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:26.236 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:26.236 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:26.237 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:26.237 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:26.237 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:26.237 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:26.237 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:26.245 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:26.245 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:26.246 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:29.242 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:29.242 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:29.242 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:29.242 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:29.321 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:29.527 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:29.604 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:29.604 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:29.604 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:29.604 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:29.604 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:29.604 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:29.604 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:29.604 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:29.621 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:29.622 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:29.622 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:32.626 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:32.626 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:32.626 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:32.626 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:32.705 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:32.909 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:32.984 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:32.985 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:32.985 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:32.985 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:32.985 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:32.985 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:32.985 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:32.985 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:33.003 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:33.003 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:33.003 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:35.998 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:35.999 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:35.999 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:35.999 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:36.077 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:36.282 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:36.360 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:36.360 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:36.360 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:36.360 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:36.360 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:36.360 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:36.360 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:36.360 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:36.377 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:36.377 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:36.377 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:39.367 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:39.367 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:39.367 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:39.367 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:39.447 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:39.649 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:39.728 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:39.728 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:39.728 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:39.728 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:39.728 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:39.728 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:39.728 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:39.728 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:39.743 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:39.743 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:39.743 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:42.746 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:42.746 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:42.746 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:42.746 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:42.826 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:43.029 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:43.111 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:43.111 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:43.111 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:43.111 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:43.111 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:43.111 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:43.111 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:43.111 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:43.122 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:43.122 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:43.122 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:46.117 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:46.117 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:46.117 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:46.117 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:46.193 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:46.386 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:46.464 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:46.464 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:46.464 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:46.465 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:46.465 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:46.465 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:46.465 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:46.465 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:46.480 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:46.480 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:46.480 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:49.485 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:49.486 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:49.486 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:49.486 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:49.566 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:49.771 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:49.863 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:49.863 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:49.863 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:49.863 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:49.863 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:49.863 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:49.863 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:49.863 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:49.882 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:49.882 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:49.882 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:52.896 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:52.944 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:52.944 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:52.944 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:53.025 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:53.227 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:53.304 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:53.304 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:53.304 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:53.304 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:53.304 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:53.304 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:53.304 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:53.304 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:53.307 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:53.307 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:53.307 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:56.313 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:56.314 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:56.314 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:56.314 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:56.393 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:56.597 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:01:56.676 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:01:56.676 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:01:56.676 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:01:56.676 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:01:56.676 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:01:56.676 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:56.676 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:01:56.676 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:01:56.690 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:01:56.690 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:01:56.690 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:59.680 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:01:59.681 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:01:59.681 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:01:59.681 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:01:59.761 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:01:59.963 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:02:00.040 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:02:00.040 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:02:00.040 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:02:00.040 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:02:00.040 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:02:00.040 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:00.040 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:02:00.040 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:02:00.059 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:02:00.059 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:00.059 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:02:03.067 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:02:03.068 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:02:03.068 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:02:03.068 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:02:03.149 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:02:03.352 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:02:03.428 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:02:03.428 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:02:03.428 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:02:03.429 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:02:03.429 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:02:03.429 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:03.429 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:02:03.429 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:02:03.430 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:02:03.430 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:03.430 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:02:06.442 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:02:06.443 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:02:06.443 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:02:06.443 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:02:06.522 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:02:06.716 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:02:06.796 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:02:06.796 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:02:06.796 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:02:06.796 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:02:06.796 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:02:06.796 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:06.796 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:02:06.796 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:02:06.815 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:02:06.815 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:06.815 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:02:09.814 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:02:09.815 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:02:09.815 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:02:09.815 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:02:09.893 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:02:10.097 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:02:10.176 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:02:10.176 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:02:10.176 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:02:10.176 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:02:10.176 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:02:10.176 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:10.176 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:02:10.176 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:02:10.193 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:02:10.193 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:10.193 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:02:13.193 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:02:13.194 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:02:13.194 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:02:13.194 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:02:13.273 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:02:13.476 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:02:13.556 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:02:13.556 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:02:13.556 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:02:13.556 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:02:13.556 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:02:13.556 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:13.556 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:02:13.556 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:02:13.571 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:02:13.571 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:13.571 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:02:16.576 GAIN Capital FIX Trading socket (1) | Creating socket. | 2021-07-27 12:02:16.577 GAIN Capital FIX Trading socket (1) | New receive buffer size: 5242880 | 2021-07-27 12:02:16.577 GAIN Capital FIX Trading socket (1) | Connecting to IP: 66.76.151.20. | 2021-07-27 12:02:16.577 GAIN Capital FIX Trading: Connected to FIX server. | 2021-07-27 12:02:16.653 GAIN Capital FIX Trading: Sending the Logon message. LocalCompID=JHamill990. | 2021-07-27 12:02:16.859 GAIN Capital FIX Trading socket (1) | Socket gracefully closed by remote side. | 2021-07-27 12:02:16.940 GAIN Capital FIX Trading socket (1) | CloseSocket call. | 2021-07-27 12:02:16.940 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2021-07-27 12:02:16.940 GAIN Capital FIX Trading socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-07-27 12:02:16.940 GAIN Capital FIX Trading socket (1) | Closed. | 2021-07-27 12:02:16.940 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-07-27 12:02:16.940 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:16.940 GAIN Capital/OEC | Disconnected from the trading server. | 2021-07-27 12:02:16.940 GAIN Capital FAST Data socket (0) | CloseSocket call. | 2021-07-27 12:02:16.955 GAIN Capital/OEC | Disconnected. | 2021-07-27 12:02:16.955 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-07-27 12:02:16.955 |
| [2021-07-28 14:31:08] |
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Did you want to connect to the Gain Capital server for live trading? Instead we are seeing there is a connection to the simulation server: GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2021-07-27 12:01:52.896 The server to connect to is controlled in Global Settings >> Data/Trade Service Settings . Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-28 14:31:17
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