Support Board
Date/Time: Sat, 23 Nov 2024 22:37:47 +0000
Same name in account dropdown
View Count: 837
| [2020-05-01 21:04:05] |
| User111602 - Posts: 17 |
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Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) When choosing an account thats using CQG API through one of the supported clearing firms - 4 accounts show up ( which is correct ) - but they all have the same "name". Clearing firm stated that they can't change the name as it has to legally match the account - so I'm looking for a setting that I'm not aware of in Sierra or some guidance for the clearing firm to correct/adjust. See attached screenshot. I blocked out the name of the account - but they are all identical. Date Time Of Last Edit: 2020-05-01 21:04:47
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 sierra2.PNG / V - Attached On 2020-05-01 21:03:58 UTC - Size: 26.13 KB - 238 views |
| [2020-05-04 21:31:23] |
| User111602 - Posts: 17 |
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Do I need anything for support to look at the request?
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| [2020-05-05 02:45:05] |
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There really is nothing that we can do about this. But we want to look into it to understand it better. We will come back with some information, that you can give the clearing firm to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-05 02:45:33
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| [2020-05-05 03:36:01] |
| User111602 - Posts: 17 |
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CQG is sending the account info. Is it possible Sierra isn't using the right field to populate the dropdown ? Maybe its using the account name instead of account # ? Account name must be the lega name of the acccount holder - so they can't changet that - I already asked. |
| [2020-05-05 06:27:18] |
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We did look into this, and yes Sierra Chart does list the account name and not the internal account identifier. The clearing firm just needs to add some additional text onto the account names like Acc1, Acc2, Acc3 to differentiate them. We would not think this would be a problem for them to do and would really only make sense. Otherwise, how else are you supposed to differentiate the accounts when you are looking at them by name. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-05 06:34:47
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| [2020-05-05 06:36:35] |
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Post above has been updated. We removed the mention of FIX Tag 1. We do not think the account name we are using with the CQG Web API is the same as FIX Tag 1. FIX uses a separate tag for the account name. Let us know how this works out. If they are refusing to change the names, we can try to work out some other solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-05 06:39:55] |
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We will add an option to use the internal account identifier in the next release. Should be out in a day or so.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-09 15:35:52] |
| User111602 - Posts: 17 |
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Clearing firm stated account name can't be modified for legal resasons - it has to be THE name on the account. I don't see it yet in 2103 (pre-release) - installed it today. |
| [2020-05-09 22:29:38] |
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It has been released. Select Global Settings >> Data/Trade Service Settings. Set Use Trade Account IDs Instead of Names to True/enabled. Be sure to reconnect to the data feed after enabling: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-09 22:31:26
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| [2024-07-15 15:27:17] |
| Dunerunner - Posts: 2 |
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is there anyway to add an account nickname to the dropdown in the trade window for chart/DOM?
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