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Direct MessagesDate/Time: Tue, 16 Apr 2024 15:50:16 +0000
Download Failed indicator for LEG20-LEJ20.FUT_SPREAD.CME
View Count: 454
| [2020-01-23 14:47:23] |
| User383709 - Posts: 4 |
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I have successfully updated my version of Sierra chart recently. Using delayed exchange data, outright contracts are updating correctly, but spread data (ex. LEG20-LEJ20.FUT_SPREAD.CME) is current only through 1/21 and attempts to re download the data lead to a download failed error message. I have also re-downloaded the recent update and installed.
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| [2020-01-23 16:07:27] |
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We do see what the problem is. It is a symbol mapping issue. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-23 16:42:41] |
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We see the reason for the problem. We will have to most likely release a new version to resolve this. We will be working out a solution today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-24 02:58:06] |
| Sierra_Chart Engineering - Posts: 13943 |
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The new release is now out.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-24 03:43:59] |
| User383709 - Posts: 4 |
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Excellent thanks for your timely response!
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