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Direct MessagesDate/Time: Fri, 19 Apr 2024 10:37:02 +0000
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| [2020-01-22 14:47:45] |
| User975361 - Posts: 7 |
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Missing historical data. Unable to download current version of software. I think I submitted log with error. |
| [2020-01-22 16:35:41] |
| Sierra_Chart Engineering - Posts: 14006 |
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Gain Capital has a serious ongoing problem with their market data feed: Announcement Regarding Gain Capital As a solution to the problem what we are doing is providing users at no cost for the next two months, the Denali exchange data feed: Denali Exchange Data Feed The cost of exchange fees still has to be paid but if you are a new user of this feed, those fees are free until the end of the month. We will go through the process to set this feed up for you. The first thing is we are sending you an email, at the email address on your Sierra Chart account, with links to agreements that need to be completed. Complete those and let us know when done. Let us know if you require market depth data or not within Sierra Chart so we can activate the appropriate exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-22 18:20:14] |
| User975361 - Posts: 7 |
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Thank you. The agreements have been completed. I do not need market depth data. Thanks, Jacob McCabe |
| [2020-01-22 20:33:33] |
| Sierra_Chart Engineering - Posts: 14006 |
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The Denali Data Feed is now active for your account and you should be receiving the data now. If not, let us know.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-23 14:47:38] |
| User975361 - Posts: 7 |
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I am still unable to download new version. Says error downloading files to local system. Check log and try again.
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| [2020-01-23 21:22:14] |
| Sierra_Chart Engineering - Posts: 14006 |
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Run through the installation again and when it completes (either properly, or because of problems), select the button at the top that states "Send Log to Support". Then post here again and let us know that you have sent the log.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-23 21:27:44] |
| User975361 - Posts: 7 |
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Log has been sent. Thanks, Jake |
| [2020-01-24 03:11:16] |
| User975361 - Posts: 7 |
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I paid the additional data fee....which I was told would be free for the fist month for new users....see thread above....and still unable to update to latest version of software.
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| [2020-01-24 03:47:32] |
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Best we call you and get this resolved. Please enter your telephone number here and let us know when done: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-24 14:34:32] |
| User975361 - Posts: 7 |
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Contact info has been updated. Thanks, Jake |
| [2020-01-24 16:28:52] |
| John - SC Support - Posts: 30953 |
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Tried calling, but only got voicemail. Let us know if there is a specific time that works best to call.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-24 16:42:03] |
| User975361 - Posts: 7 |
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Between 11:30am and 1:30pm today CST would be good. Thanks, Jake |
| [2020-01-24 21:20:30] |
| John - SC Support - Posts: 30953 |
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Talked with customer and connected to system. The problem is that Sierra Chart is being installed to a OneDrive location and this is causing a problem with downloading the files. We got him upgraded by using the Zip installation. The customer wants to use multiple computers, so we recommend using the File Sharing process. Refer to the following: File Sharing For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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