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Direct MessagesDate/Time: Tue, 16 Apr 2024 13:46:53 +0000
v2035 with IB - Additional symbols on a chart wont plot anymore
View Count: 591
| [2020-01-14 11:30:25] |
| Cavalry3162 - Posts: 523 |
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Hello SC, i have several charts with multiple symbols plotted which worked in 2034 but stopped working in 2035.. please advise, Andreas |
| [2020-01-14 11:41:53] |
| Cavalry3162 - Posts: 523 |
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hmm, interesting.. it looks like SC did re-download all data (due to your mapping thing you did for the stock orders?) and then did not refresh the chart.. it didnt even show the dl in the logs or that its complete.. after refreshing the chart it worked |
| [2020-01-14 18:32:16] |
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Should not be a problem with this. Are you referring to using the Add Additional Symbol study? We are not aware of any problem with that study but certainly a basic chart is absolutely going to load downloaded data and begin updating in real time without having to reload it. There has never been a known issue with this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-14 18:33:12
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| [2020-01-14 20:34:37] |
| Cavalry3162 - Posts: 523 |
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there is definitely an issue here.. after a restart all the data is gone again, from the additional symbols... however, when i fire up a dedicated chart with that symbol it plots just fine, pressing Insert to reload the chart with the additional symbol results in a "reset" of that additional symbol.. see: |
 ib_sc_additional_symbols_issue_1.png / V - Attached On 2020-01-14 20:34:24 UTC - Size: 74.13 KB - 287 views ib_sc_additional_symbols_issue_2.png / V - Attached On 2020-01-14 20:34:29 UTC - Size: 48.61 KB - 200 views |
| [2020-01-15 01:16:58] |
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Yes we do see a problem. We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-16 01:13:21] |
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The problem is identified and resolved and we will have a new release out later today. It related to an optimization for looking up studies being referenced by alert conditions and by other studies.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-16 01:13:49
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