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Date/Time: Fri, 29 Mar 2024 08:52:02 +0000



Unable to load Datas from Rithmic for more than 1 day with new contract - year 2020

View Count: 634

[2019-12-13 16:27:48]
User344042 - Posts: 41
Hello SC,

Using SC_v2025 Today I'm unable to load from Rithmic new contracts year 2020 datas outside the current session :
microcontracts M6EH0,MYMH0,M2KH0,MNQH0, MGCG0.

Datas are displaying only from 12/12/19 6pm (current session)

all older contracts M6EZ9,MYMZ9,M2KZ9,MNQZ9, MGCZ9 displays perfectly with more than 3 weeks datas.

Can you check please, thank you.
[2019-12-13 16:38:33]
Sierra Chart Engineering - Posts: 104368
Go to one of those charts and follow the instructions below so we can determine what the problem is:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-13 16:38:38
[2019-12-13 16:59:46]
User344042 - Posts: 41
Software version: 2025 32-bit | 2019-12-13 11:58:58.318
Usage end date: 2019-12-27 | 2019-12-13 11:58:58.318
Enabled for: Sierra Chart Historical Data Service. | 2019-12-13 11:58:58.318
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-13 11:58:58.318
Current selected Data/Trading service: Rithmic Trading | 2019-12-13 11:58:58.318
Custom symbol settings values: disabled | 2019-12-13 11:58:58.318
Chart Update Interval: 50 | 2019-12-13 11:58:58.318
Intraday Data Storage Time Unit: 0 | 2019-12-13 11:58:58.318
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-13 11:58:58.318
2019-12-13 17:58:58 Local computer time | 2019-12-13 11:58:58.318
2019-12-13 16:58:58 Local computer time in UTC | 2019-12-13 11:58:58.318
2019-12-13 11:58:58 Local computer time in SC Time Zone | 2019-12-13 11:58:58.318
2019-12-13 16:29:47 Server time in UTC | 2019-12-13 11:58:58.318
Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-13 11:58:58.318
Program path: E:\SierraChart_3F1\ | 2019-12-13 11:58:58.318
Data Files path: E:\SierraChart_3F1\Data\ | 2019-12-13 11:58:58.318
OS Version Number: 6.1 | 2019-12-13 11:58:58.318
Locale Setting: C | 2019-12-13 11:58:58.318
DLLs: FRAMA.dll, TrueTurn.dll, TrueTurn_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-13 11:58:58.318

Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:05.349
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MNQH0-CME | 2019-12-13 11:59:05.349
Added historical Intraday data request for MNQH0-CME to the queue. | 2019-12-13 11:59:05.349
Intraday data recording state for symbol MNQH0-CME is set to download 'Pending'. | 2019-12-13 11:59:05.349
Triggering next historical data download in queue. | 2019-12-13 11:59:05.349
Reloading all charts with filename: MNQH0-CME.scid | 2019-12-13 11:59:05.349
HD Request # 17 | Downloading Intraday chart data for MNQH0-CME to the file MNQH0-CME.scid. Service: cme | 2019-12-13 11:59:05.359
HD Request # 17 | Download start date-time: 2019-11-30 11:59:05.000 | 2019-12-13 11:59:05.359
HD Request # 17 | Using server: ds23.sierracharts.com port 10149 | 2019-12-13 11:59:05.359
Socket (1) | Creating socket. | 2019-12-13 11:59:05.359
Socket (1) | Connecting to IP: 216.1.90.130. | 2019-12-13 11:59:05.359
Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:05.399
MNQH0-CME 1.00 Range #1 | Reloading chart. | 2019-12-13 11:59:05.399
MNQH0-CME 1.00 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart_3F1\Data\MNQH0-CME.scid | 2019-12-13 11:59:05.409

Rithmic Trading | Port for executable: 13949 | 2019-12-13 11:59:05.459
Listening socket (1064). Port 13949 | Closed. | 2019-12-13 11:59:05.459
Rithmic Trading | Starting server: E:\SierraChart_3F1\Rim\DTCBridge.exe | 2019-12-13 11:59:05.459
Created process E:\SierraChart_3F1\Rim\DTCBridge.exe. Parameters: /Port:13949. Current folder: E:\SierraChart_3F1\Rim | 2019-12-13 11:59:05.459
HD Request # 17 | Setting DTC encoding to Binary VLS | 2019-12-13 11:59:05.589
HD Request # 17 | Sending historical data logon request message. | 2019-12-13 11:59:05.589
HD Request # 17 | Requesting Intraday data. Start date-time: 2019-11-30 11:59:05. Record interval: 0. Symbol: MNQH20 | 2019-12-13 11:59:06.149
HD Request # 17 | Decompressing data. | 2019-12-13 11:59:06.249
HD Request # 17 | Receiving Intraday data for MNQH0-CME starting at 2019-12-01 18:03:43 | 2019-12-13 11:59:06.609
HD Request # 17 | Timestamp of first Intraday data file record written: 2019-12-01 18:03:43 | 2019-12-13 11:59:06.609
Rithmic Trading | Bridge process is running. | 2019-12-13 11:59:07.469
Rithmic Trading | Connecting to the server 127.0.0.1. Port 13949 | 2019-12-13 11:59:07.469
DTC Client socket (2) | Creating socket. | 2019-12-13 11:59:07.469
DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2019-12-13 11:59:07.469
Rithmic Trading | Connected to server. | 2019-12-13 11:59:07.469
Rithmic Trading | Starting socket receive thread. | 2019-12-13 11:59:07.469
Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-12-13 11:59:07.469
Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-12-13 11:59:07.469
Rithmic Trading | Sending logon request message. | 2019-12-13 11:59:07.469
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-12-13 11:59:07.469
HD Request # 17 | Historical data for MNQH0-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-12-13 11:59:07.469
Socket (1) | CloseSocket call. | 2019-12-13 11:59:07.469
Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-13 11:59:07.469
Historical data download thread signaled to stop. | 2019-12-13 11:59:07.469
HD Request # 17 | Received 127491 records from 2019-12-01 18:03:43.000 to 2019-12-13 11:49:05.002 (11.7 days) and wrote 127491 records for MNQH0-CME | 2019-12-13 11:59:07.469
HD Request # 17 | Completion time: 2s | 2019-12-13 11:59:07.469
HD Request # 17 | Intraday data download complete for MNQH0-CME. Unique request ID: 20 | 2019-12-13 11:59:07.469
Removing historical data download ID 20. | 2019-12-13 11:59:07.469
Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:07.469
Rithmic Trading | Using primary service for historical data for MNQH0-CME | 2019-12-13 11:59:07.469
Starting DelayedDownloadMonitoringTimer | 2019-12-13 11:59:07.469
Starting HDTimeoutTimer | 2019-12-13 11:59:07.469
Historical data service client indicated that downloads are not enabled. Symbol: MNQH0-CME. Data Type: Intraday data | 2019-12-13 11:59:07.469
Historical data download ID 21 not found when removing ID from outstanding request set. | 2019-12-13 11:59:07.469
HD Request # 17 | Download from primary service not started due to error. | 2019-12-13 11:59:07.469

Triggering next historical data download in queue. | 2019-12-13 11:59:07.469
Rithmic Trading | Message from server: Logging is enabled. Log file: E:\SierraChart_3F1\Rim\Rithmic.log | 2019-12-13 11:59:07.469
Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2019-12-13 11:59:07.469
Socket (1) | Socket gracefully closed by remote side. | 2019-12-13 11:59:07.569
Socket (1) | Closed. | 2019-12-13 11:59:07.569
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-12-13 11:59:08.499
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:08.609
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-12-13 11:59:09.169
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:09.289
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-12-13 11:59:09.839
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:09.958
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-12-13 11:59:10.497
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:10.617
Rithmic Trading | Received logon response. | 2019-12-13 11:59:11.525
Rithmic Trading | Server Name: SC DTC Bridge. | 2019-12-13 11:59:11.525
Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-12-13 11:59:11.525
Rithmic Trading | Successfully connected. IB='Rithmic', Firm='Rithmic'. | 2019-12-13 11:59:11.525
Rithmic Trading | Trading is supported. | 2019-12-13 11:59:11.525
Rithmic Trading | Order cancel and replace is supported. | 2019-12-13 11:59:11.525
Rithmic Trading | OCO Orders supported. | 2019-12-13 11:59:11.525
Rithmic Trading | Connected to data and trading server. | 2019-12-13 11:59:11.525
Triggering next historical data download in queue. | 2019-12-13 11:59:11.525
Triggering next historical data download in queue. | 2019-12-13 11:59:11.525
Triggering next historical data download in queue. | 2019-12-13 11:59:11.525
Triggering next historical data download in queue. | 2019-12-13 11:59:11.525
Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:11.565
Rithmic Trading | Starting real-time market data updates for: MNQH0-CME. ID: 1 Service code: rithmic.trading | 2019-12-13 11:59:11.565
Rithmic Trading | Requesting security definition data for: MNQH0-CME. ID: 1 | 2019-12-13 11:59:11.565
Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:11.565
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MNQH0-CME | 2019-12-13 11:59:11.565
Added historical Intraday data request for MNQH0-CME to the queue. | 2019-12-13 11:59:11.565
Intraday data recording state for symbol MNQH0-CME is set to download 'Pending'. | 2019-12-13 11:59:11.565
Triggering next historical data download in queue. | 2019-12-13 11:59:11.565
Delaying start of download for MNQH0-CME | 2019-12-13 11:59:11.585
Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-12-13 11:59:11.725
HD Request # 18 | Downloading Intraday chart data for MNQH0-CME to the file MNQH0-CME.scid. Service: cme | 2019-12-13 11:59:16.823
HD Request # 18 | Download start date-time: 2019-12-13 11:49:05.000 | 2019-12-13 11:59:16.823
HD Request # 18 | Using server: ds21.sierracharts.com port 10150 | 2019-12-13 11:59:16.823
Socket (1) | Creating socket. | 2019-12-13 11:59:16.823
Socket (1) | Connecting to IP: 216.1.90.129. | 2019-12-13 11:59:16.823
HD Request # 18 | Setting DTC encoding to Binary VLS | 2019-12-13 11:59:17.033
HD Request # 18 | Sending historical data logon request message. | 2019-12-13 11:59:17.033
HD Request # 18 | Requesting Intraday data. Start date-time: 2019-12-13 11:49:05. Record interval: 0. Symbol: MNQH20 | 2019-12-13 11:59:17.583
HD Request # 18 | Decompressing data. | 2019-12-13 11:59:17.683
HD Request # 18 | Receiving Intraday data for MNQH0-CME starting at 2019-12-13 11:49:05 | 2019-12-13 11:59:17.693
HD Request # 18 | Timestamp of first Intraday data file record written: 2019-12-13 11:49:06 | 2019-12-13 11:59:17.693
Socket (1) | CloseSocket call. | 2019-12-13 11:59:17.693
Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-13 11:59:17.693
Historical data download thread signaled to stop. | 2019-12-13 11:59:17.693
HD Request # 18 | Received 56 records from 2019-12-13 11:49:05.000 to 2019-12-13 11:49:17.002 (12.0 seconds) and wrote 53 records for MNQH0-CME | 2019-12-13 11:59:17.693
HD Request # 18 | Completion time: 1s | 2019-12-13 11:59:17.693
HD Request # 18 | Intraday data download complete for MNQH0-CME. Unique request ID: 22 | 2019-12-13 11:59:17.693
Removing historical data download ID 22. | 2019-12-13 11:59:17.693
Real-time Intraday chart data file updates started for MNQH0-CME | 2019-12-13 11:59:17.693
Intraday chart data file opened for MNQH0-CME | 2019-12-13 11:59:17.693
Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:17.693
Rithmic Trading | Using primary service for historical data for MNQH0-CME | 2019-12-13 11:59:17.693
Added historical Intraday data request for MNQH0-CME to the queue. | 2019-12-13 11:59:17.693
Intraday data recording state for symbol MNQH0-CME is set to download 'Pending'. | 2019-12-13 11:59:17.693
Triggering next historical data download in queue. | 2019-12-13 11:59:17.693

Triggering next historical data download in queue. | 2019-12-13 11:59:17.693
HD Request # 19 | Downloading Intraday chart data for MNQH0-CME to the file MNQH0-CME.scid. Service: rithmic.trading | 2019-12-13 11:59:17.693
HD Request # 19 | Download start date-time: 2019-12-13 11:49:17.000 | 2019-12-13 11:59:17.693
HD Request # 19 | Sending historical data request. Start date-time: 2019-12-13 11:49:17. Record interval: 0. Symbol: MNQH0-CME | 2019-12-13 11:59:17.693
Rithmic Trading | Message from server: Requesting historical Tick data. | 2019-12-13 11:59:17.723
Socket (1) | Socket gracefully closed by remote side. | 2019-12-13 11:59:17.803
Socket (1) | Closed. | 2019-12-13 11:59:17.803
HD Request # 19 | Receiving Intraday data for MNQH0-CME starting at 2019-12-13 11:49:17 | 2019-12-13 11:59:18.251
HD Request # 19 | Timestamp of first Intraday data file record written: 2019-12-13 11:49:19 | 2019-12-13 11:59:18.251
HD Request # 19 | Received 1533 records from 2019-12-13 11:49:17.000 to 2019-12-13 11:59:17.000 (10.0 minutes) and wrote 1530 records for MNQH0-CME | 2019-12-13 11:59:18.251
HD Request # 19 | Completion time: 1s | 2019-12-13 11:59:18.251
HD Request # 19 | Intraday data download complete for MNQH0-CME. Unique request ID: 23 | 2019-12-13 11:59:18.251
Removing historical data download ID 23. | 2019-12-13 11:59:18.251
Real-time Intraday chart data file updates started for MNQH0-CME | 2019-12-13 11:59:18.251
Intraday chart data file opened for MNQH0-CME | 2019-12-13 11:59:18.251

Triggering next historical data download in queue. | 2019-12-13 11:59:18.251
Opened cached Intraday file: E:\SierraChart_3F1\Data\MNQH0-CME.scid | 2019-12-13 11:59:19.974
[2019-12-13 17:05:47]
Sierra Chart Engineering - Posts: 104368
Looks perfectly fine. No problems at all with the historical data downloading.

You should have 10 days of data in the chart for MNQH0-CME.

Is the chart set to be a continuous futures contract chart?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-12-13 17:05:54
[2019-12-13 19:26:46]
User344042 - Posts: 41
working fine with continuous contract. Thanks.

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