Support Board
Date/Time: Fri, 29 Mar 2024 08:52:02 +0000
Unable to load Datas from Rithmic for more than 1 day with new contract - year 2020
View Count: 634
[2019-12-13 16:27:48] |
User344042 - Posts: 41 |
Hello SC, Using SC_v2025 Today I'm unable to load from Rithmic new contracts year 2020 datas outside the current session : microcontracts M6EH0,MYMH0,M2KH0,MNQH0, MGCG0. Datas are displaying only from 12/12/19 6pm (current session) all older contracts M6EZ9,MYMZ9,M2KZ9,MNQZ9, MGCZ9 displays perfectly with more than 3 weeks datas. Can you check please, thank you. |
[2019-12-13 16:38:33] |
Sierra Chart Engineering - Posts: 104368 |
Go to one of those charts and follow the instructions below so we can determine what the problem is: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-13 16:38:38
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[2019-12-13 16:59:46] |
User344042 - Posts: 41 |
Software version: 2025 32-bit | 2019-12-13 11:58:58.318 Usage end date: 2019-12-27 | 2019-12-13 11:58:58.318 Enabled for: Sierra Chart Historical Data Service. | 2019-12-13 11:58:58.318 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-13 11:58:58.318 Current selected Data/Trading service: Rithmic Trading | 2019-12-13 11:58:58.318 Custom symbol settings values: disabled | 2019-12-13 11:58:58.318 Chart Update Interval: 50 | 2019-12-13 11:58:58.318 Intraday Data Storage Time Unit: 0 | 2019-12-13 11:58:58.318 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-13 11:58:58.318 2019-12-13 17:58:58 Local computer time | 2019-12-13 11:58:58.318 2019-12-13 16:58:58 Local computer time in UTC | 2019-12-13 11:58:58.318 2019-12-13 11:58:58 Local computer time in SC Time Zone | 2019-12-13 11:58:58.318 2019-12-13 16:29:47 Server time in UTC | 2019-12-13 11:58:58.318 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-12-13 11:58:58.318 Program path: E:\SierraChart_3F1\ | 2019-12-13 11:58:58.318 Data Files path: E:\SierraChart_3F1\Data\ | 2019-12-13 11:58:58.318 OS Version Number: 6.1 | 2019-12-13 11:58:58.318 Locale Setting: C | 2019-12-13 11:58:58.318 DLLs: FRAMA.dll, TrueTurn.dll, TrueTurn_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-13 11:58:58.318 Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:05.349 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MNQH0-CME | 2019-12-13 11:59:05.349 Added historical Intraday data request for MNQH0-CME to the queue. | 2019-12-13 11:59:05.349 Intraday data recording state for symbol MNQH0-CME is set to download 'Pending'. | 2019-12-13 11:59:05.349 Triggering next historical data download in queue. | 2019-12-13 11:59:05.349 Reloading all charts with filename: MNQH0-CME.scid | 2019-12-13 11:59:05.349 HD Request # 17 | Downloading Intraday chart data for MNQH0-CME to the file MNQH0-CME.scid. Service: cme | 2019-12-13 11:59:05.359 HD Request # 17 | Download start date-time: 2019-11-30 11:59:05.000 | 2019-12-13 11:59:05.359 HD Request # 17 | Using server: ds23.sierracharts.com port 10149 | 2019-12-13 11:59:05.359 Socket (1) | Creating socket. | 2019-12-13 11:59:05.359 Socket (1) | Connecting to IP: 216.1.90.130. | 2019-12-13 11:59:05.359 Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:05.399 MNQH0-CME 1.00 Range #1 | Reloading chart. | 2019-12-13 11:59:05.399 MNQH0-CME 1.00 Range #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart_3F1\Data\MNQH0-CME.scid | 2019-12-13 11:59:05.409 Rithmic Trading | Port for executable: 13949 | 2019-12-13 11:59:05.459 Listening socket (1064). Port 13949 | Closed. | 2019-12-13 11:59:05.459 Rithmic Trading | Starting server: E:\SierraChart_3F1\Rim\DTCBridge.exe | 2019-12-13 11:59:05.459 Created process E:\SierraChart_3F1\Rim\DTCBridge.exe. Parameters: /Port:13949. Current folder: E:\SierraChart_3F1\Rim | 2019-12-13 11:59:05.459 HD Request # 17 | Setting DTC encoding to Binary VLS | 2019-12-13 11:59:05.589 HD Request # 17 | Sending historical data logon request message. | 2019-12-13 11:59:05.589 HD Request # 17 | Requesting Intraday data. Start date-time: 2019-11-30 11:59:05. Record interval: 0. Symbol: MNQH20 | 2019-12-13 11:59:06.149 HD Request # 17 | Decompressing data. | 2019-12-13 11:59:06.249 HD Request # 17 | Receiving Intraday data for MNQH0-CME starting at 2019-12-01 18:03:43 | 2019-12-13 11:59:06.609 HD Request # 17 | Timestamp of first Intraday data file record written: 2019-12-01 18:03:43 | 2019-12-13 11:59:06.609 Rithmic Trading | Bridge process is running. | 2019-12-13 11:59:07.469 Rithmic Trading | Connecting to the server 127.0.0.1. Port 13949 | 2019-12-13 11:59:07.469 DTC Client socket (2) | Creating socket. | 2019-12-13 11:59:07.469 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2019-12-13 11:59:07.469 Rithmic Trading | Connected to server. | 2019-12-13 11:59:07.469 Rithmic Trading | Starting socket receive thread. | 2019-12-13 11:59:07.469 Rithmic Trading | Sending encoding request to server: Binary VLS | 2019-12-13 11:59:07.469 Rithmic Trading | Setting DTC encoding to Binary VLS | 2019-12-13 11:59:07.469 Rithmic Trading | Sending logon request message. | 2019-12-13 11:59:07.469 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2019-12-13 11:59:07.469 HD Request # 17 | Historical data for MNQH0-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2019-12-13 11:59:07.469 Socket (1) | CloseSocket call. | 2019-12-13 11:59:07.469 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-13 11:59:07.469 Historical data download thread signaled to stop. | 2019-12-13 11:59:07.469 HD Request # 17 | Received 127491 records from 2019-12-01 18:03:43.000 to 2019-12-13 11:49:05.002 (11.7 days) and wrote 127491 records for MNQH0-CME | 2019-12-13 11:59:07.469 HD Request # 17 | Completion time: 2s | 2019-12-13 11:59:07.469 HD Request # 17 | Intraday data download complete for MNQH0-CME. Unique request ID: 20 | 2019-12-13 11:59:07.469 Removing historical data download ID 20. | 2019-12-13 11:59:07.469 Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:07.469 Rithmic Trading | Using primary service for historical data for MNQH0-CME | 2019-12-13 11:59:07.469 Starting DelayedDownloadMonitoringTimer | 2019-12-13 11:59:07.469 Starting HDTimeoutTimer | 2019-12-13 11:59:07.469 Historical data service client indicated that downloads are not enabled. Symbol: MNQH0-CME. Data Type: Intraday data | 2019-12-13 11:59:07.469 Historical data download ID 21 not found when removing ID from outstanding request set. | 2019-12-13 11:59:07.469 HD Request # 17 | Download from primary service not started due to error. | 2019-12-13 11:59:07.469 Triggering next historical data download in queue. | 2019-12-13 11:59:07.469 Rithmic Trading | Message from server: Logging is enabled. Log file: E:\SierraChart_3F1\Rim\Rithmic.log | 2019-12-13 11:59:07.469 Rithmic Trading | Message from server: Connecting to Rithmic Paper Trading server. | 2019-12-13 11:59:07.469 Socket (1) | Socket gracefully closed by remote side. | 2019-12-13 11:59:07.569 Socket (1) | Closed. | 2019-12-13 11:59:07.569 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2019-12-13 11:59:08.499 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:08.609 Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2019-12-13 11:59:09.169 Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:09.289 Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2019-12-13 11:59:09.839 Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:09.958 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2019-12-13 11:59:10.497 Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2019-12-13 11:59:10.617 Rithmic Trading | Received logon response. | 2019-12-13 11:59:11.525 Rithmic Trading | Server Name: SC DTC Bridge. | 2019-12-13 11:59:11.525 Rithmic Trading | Server protocol version: 8. Client protocol version: 8 | 2019-12-13 11:59:11.525 Rithmic Trading | Successfully connected. IB='Rithmic', Firm='Rithmic'. | 2019-12-13 11:59:11.525 Rithmic Trading | Trading is supported. | 2019-12-13 11:59:11.525 Rithmic Trading | Order cancel and replace is supported. | 2019-12-13 11:59:11.525 Rithmic Trading | OCO Orders supported. | 2019-12-13 11:59:11.525 Rithmic Trading | Connected to data and trading server. | 2019-12-13 11:59:11.525 Triggering next historical data download in queue. | 2019-12-13 11:59:11.525 Triggering next historical data download in queue. | 2019-12-13 11:59:11.525 Triggering next historical data download in queue. | 2019-12-13 11:59:11.525 Triggering next historical data download in queue. | 2019-12-13 11:59:11.525 Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:11.565 Rithmic Trading | Starting real-time market data updates for: MNQH0-CME. ID: 1 Service code: rithmic.trading | 2019-12-13 11:59:11.565 Rithmic Trading | Requesting security definition data for: MNQH0-CME. ID: 1 | 2019-12-13 11:59:11.565 Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:11.565 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: MNQH0-CME | 2019-12-13 11:59:11.565 Added historical Intraday data request for MNQH0-CME to the queue. | 2019-12-13 11:59:11.565 Intraday data recording state for symbol MNQH0-CME is set to download 'Pending'. | 2019-12-13 11:59:11.565 Triggering next historical data download in queue. | 2019-12-13 11:59:11.565 Delaying start of download for MNQH0-CME | 2019-12-13 11:59:11.585 Rithmic Trading | Message from server: Received unknown message type from DTC client. Type = 603 | 2019-12-13 11:59:11.725 HD Request # 18 | Downloading Intraday chart data for MNQH0-CME to the file MNQH0-CME.scid. Service: cme | 2019-12-13 11:59:16.823 HD Request # 18 | Download start date-time: 2019-12-13 11:49:05.000 | 2019-12-13 11:59:16.823 HD Request # 18 | Using server: ds21.sierracharts.com port 10150 | 2019-12-13 11:59:16.823 Socket (1) | Creating socket. | 2019-12-13 11:59:16.823 Socket (1) | Connecting to IP: 216.1.90.129. | 2019-12-13 11:59:16.823 HD Request # 18 | Setting DTC encoding to Binary VLS | 2019-12-13 11:59:17.033 HD Request # 18 | Sending historical data logon request message. | 2019-12-13 11:59:17.033 HD Request # 18 | Requesting Intraday data. Start date-time: 2019-12-13 11:49:05. Record interval: 0. Symbol: MNQH20 | 2019-12-13 11:59:17.583 HD Request # 18 | Decompressing data. | 2019-12-13 11:59:17.683 HD Request # 18 | Receiving Intraday data for MNQH0-CME starting at 2019-12-13 11:49:05 | 2019-12-13 11:59:17.693 HD Request # 18 | Timestamp of first Intraday data file record written: 2019-12-13 11:49:06 | 2019-12-13 11:59:17.693 Socket (1) | CloseSocket call. | 2019-12-13 11:59:17.693 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-12-13 11:59:17.693 Historical data download thread signaled to stop. | 2019-12-13 11:59:17.693 HD Request # 18 | Received 56 records from 2019-12-13 11:49:05.000 to 2019-12-13 11:49:17.002 (12.0 seconds) and wrote 53 records for MNQH0-CME | 2019-12-13 11:59:17.693 HD Request # 18 | Completion time: 1s | 2019-12-13 11:59:17.693 HD Request # 18 | Intraday data download complete for MNQH0-CME. Unique request ID: 22 | 2019-12-13 11:59:17.693 Removing historical data download ID 22. | 2019-12-13 11:59:17.693 Real-time Intraday chart data file updates started for MNQH0-CME | 2019-12-13 11:59:17.693 Intraday chart data file opened for MNQH0-CME | 2019-12-13 11:59:17.693 Using SC exchange feed2. Symbol: MNQ?#-CME | 2019-12-13 11:59:17.693 Rithmic Trading | Using primary service for historical data for MNQH0-CME | 2019-12-13 11:59:17.693 Added historical Intraday data request for MNQH0-CME to the queue. | 2019-12-13 11:59:17.693 Intraday data recording state for symbol MNQH0-CME is set to download 'Pending'. | 2019-12-13 11:59:17.693 Triggering next historical data download in queue. | 2019-12-13 11:59:17.693 Triggering next historical data download in queue. | 2019-12-13 11:59:17.693 HD Request # 19 | Downloading Intraday chart data for MNQH0-CME to the file MNQH0-CME.scid. Service: rithmic.trading | 2019-12-13 11:59:17.693 HD Request # 19 | Download start date-time: 2019-12-13 11:49:17.000 | 2019-12-13 11:59:17.693 HD Request # 19 | Sending historical data request. Start date-time: 2019-12-13 11:49:17. Record interval: 0. Symbol: MNQH0-CME | 2019-12-13 11:59:17.693 Rithmic Trading | Message from server: Requesting historical Tick data. | 2019-12-13 11:59:17.723 Socket (1) | Socket gracefully closed by remote side. | 2019-12-13 11:59:17.803 Socket (1) | Closed. | 2019-12-13 11:59:17.803 HD Request # 19 | Receiving Intraday data for MNQH0-CME starting at 2019-12-13 11:49:17 | 2019-12-13 11:59:18.251 HD Request # 19 | Timestamp of first Intraday data file record written: 2019-12-13 11:49:19 | 2019-12-13 11:59:18.251 HD Request # 19 | Received 1533 records from 2019-12-13 11:49:17.000 to 2019-12-13 11:59:17.000 (10.0 minutes) and wrote 1530 records for MNQH0-CME | 2019-12-13 11:59:18.251 HD Request # 19 | Completion time: 1s | 2019-12-13 11:59:18.251 HD Request # 19 | Intraday data download complete for MNQH0-CME. Unique request ID: 23 | 2019-12-13 11:59:18.251 Removing historical data download ID 23. | 2019-12-13 11:59:18.251 Real-time Intraday chart data file updates started for MNQH0-CME | 2019-12-13 11:59:18.251 Intraday chart data file opened for MNQH0-CME | 2019-12-13 11:59:18.251 Triggering next historical data download in queue. | 2019-12-13 11:59:18.251 Opened cached Intraday file: E:\SierraChart_3F1\Data\MNQH0-CME.scid | 2019-12-13 11:59:19.974 |
[2019-12-13 17:05:47] |
Sierra Chart Engineering - Posts: 104368 |
Looks perfectly fine. No problems at all with the historical data downloading. You should have 10 days of data in the chart for MNQH0-CME. Is the chart set to be a continuous futures contract chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-13 17:05:54
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[2019-12-13 19:26:46] |
User344042 - Posts: 41 |
working fine with continuous contract. Thanks.
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