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Direct MessagesDate/Time: Tue, 16 Apr 2024 05:31:31 +0000
Data
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| [2019-12-13 15:19:12] |
| User224598 - Posts: 14 |
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guys, I just restarted the system and now I cannot get downloaded data for 12/12/2019 for NQ and YM.... I do, however, have data for 12/12/2019 on ES. I've checked the chart settings and the dates look correct. Ideas Please. |
| [2019-12-13 15:37:06] |
| Ackin - Posts: 1863 |
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Try this Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values Scroll the chart so that the area before the data errors or missing data is visible. Right-click with your Pointer on the chart before the data errors or missing data. Select Delete and Download Data on the menu. Press Yes to confirm. The historical data will be downloaded. When the download is complete, the chart will be reloaded. Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Date Time Of Last Edit: 2019-12-13 15:39:09
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| [2019-12-14 05:44:24] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-14 11:50:20] |
| User224598 - Posts: 14 |
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Hi guys, that was the first thing I tried an it didn't work. I did see a line in the Message Log that mentioned not being able to determine the rollover date due to compare volume (or similar). So, I changed the Rollover to Date rather than Volume and I now have the correct data. So consider this RESOLVED thanks for the help |
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