Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 25 Apr 2024 13:04:23 +0000
Data Issue
View Count: 527
| [2019-12-13 14:35:15] |
| User224598 - Posts: 14 |
|
guys, I just restarted the system and now I cannot get downloaded data for 12/12/2019 for NQ and YM.... I do, however, have data for 12/12/2019 on ES. I've checked the chart settings and the dates look correct. Ideas Please. Elena |
| [2019-12-13 14:49:46] |
| User224598 - Posts: 14 |
|
Message log sent separately
|
| [2019-12-13 23:57:43] |
| |
|
We need you to go through this procedure: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: