Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 14:34:58 +0000

How to Post a Message for Support

Switching from AMP directly to Sierra with all services question

View Count: 1190

[2019-12-11 10:49:27] #1 [Go To First Post]
User132748 - Posts: 159
Due to limited functionality of AMP SC package i need to switch to direct account with sierra to use full SC functionality. Also I want to switch do Denali datafeed including order routing that i have now from CQG. So this way all things will be charged directly by sierra and I wont pay a buck to AMP. So I just wanted to confirm if they still have any reason to keep me as their client by providing me a trading account with them or I can expect this account can be terminated? I guess the only profit for them would be passive income from my deposit money acting as a working capital for their own investments/passive income but nevertheless i wanted to confirm with you if switching with all services directly to sierra wont endanger my trading account with AMP?

[2019-12-12 02:06:40] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Hi there, I think you have the mistaken view that Sierra Chart (SC) can act as a Broker, we can't. You need to have your funds with a Regulated Futures Broker, like AMP, in order to trade. SC is (1) your charting & trading technology provider, the Sierra Chart Software; SC can (2) also provide you with Real-time data from various exchanges (just like CQG or Rithmic would), SC also (3) collects your exchange fees (for data only) and forwards those to the exchanges you request access to, and lastly SC (4) can route your orders to the the exchange you wish to trade on for $0.10 per contract per side (again this service would be like CQG or Rithmic). We can do that, but we can't be your broker, we can't hold your funds, we are solely a technology partner. Also note that the Service Package 5 (Advance Package) used by Sierra Chart clients that are at AMP has 100% of the Trading & Charting functionality that is on offer to Direct Sierra Chart clients. Lets have a quick conversation tomorrow and speak about these details. Thank you Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change* to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-12 12:54:53] #3 [Go To First Post]
User132748 - Posts: 159
Thanks for reply. Also note that the Service Package 5 (Advance Package) used by Sierra Chart clients that are at AMP has 100% of the Trading & Charting functionality that is on offer to Direct Sierra Chart clients. #1 Not fully true. Many trading services in Data/Trade Services is marked as "Not enabled on package" im my AMP pcg5, esspecialy all cryptocurrencies data/exchanges including Bitmex you have trading integration with. That is available only in direct account. Also I couldnt see bid/ask volume data for stocks in Delayed SC Feed, which you confirmed in other post that I would have the access only with direct SC account, which I checked with direct trial acc and I do see bidask volume now. Or you can enable all that in my AMP package? #2 My question was not about SC role in providing me the services which I understood correctly, but it was simply the question why AMP would be interested in keeping me as their client, if I stopped paying them a single buck, cause all would be paid directly to Sierra (platform fee, datafeed fee, exchange fee, order routing fee)? What business they have still providing me the trading account. Maybe stupid or naive question but Id be grateful to know the answer. Thanks. Date Time Of Last Edit: 2019-12-12 12:56:16*

[2019-12-12 13:50:51] #4 [Go To First Post]
SC Support - Posts: 1793
#1 Yes, that is I noted "functionality" instead of "access". regarding "bid/ask volume data in Delayed SC Feed" this is available to you on AMP. #2 Lets have a quick phone call to go through this. Date Time Of Last Edit: 2019-12-12 19:22:45

[2019-12-12 14:16:29] #5 [Go To First Post]
User132748 - Posts: 159
#1 Well regarding this statement: regarding "bid/ask volume data for stocks in Delayed SC Feed" this is available to you on AMP. your answer was pretty categoric... Tick by tick data with Bid volume and Ask volume is available and actually you should not have gotten any historical Intraday data due to your account type. You must have a direct account to access that historical data and to get the Bid volume and Ask volume: Direct Sierra Chart Account When you are using Sierra Chart that has been provided through an affiliate, you do not have a direct paid account with us, and you wish to access functionality that is not provided in your limited version, you must have an account with Sierra Chart directly and have a standard installation of Sierra Chart. No bid/ask volume data on Sierra Chart Historical Data Service #2 I guess my question was stupid after all cause I totally forgot about commissions. Also seems theyre ready to do fine even without comissions at all: https://www.bloomberg.com/news/articles/2019-10-10/brokers-profit-from-you-even-if-they-don-t-charge-for-trading Date Time Of Last Edit: 2019-12-12 14:28:59

[2019-12-12 15:33:06] #6 [Go To First Post]
SC Support - Posts: 1793
Lets have a quick chat to go through these topics.

[2019-12-12 18:23:20] #7 [Go To First Post]
User600284 - Posts: 9
#1 Yes, that is I noted "functionality" instead of "access". regarding "bid/ask volume data for stocks in Delayed SC Feed" this is available to you on AMP. Sorry to barge in,,,but I have AMP service package 5 and regarding Stocks delay data,,,where can I enable this? When I try any stock symbols for intraday chart (doesn't need to be realtime),,,it keeps saying "symbol in unknown and exact match not found) I actually don't need bid/ask data. Just volume for volume profile & TPO chart. Also how much of delay are we talking about? Thank you. Date Time Of Last Edit: 2019-12-12 18:41:33

[2019-12-12 20:22:44] #11 [Go To First Post]
User132748 - Posts: 159
May I ask - why did you compromise our account names that are supposed to be private and not shared publicly?

[2019-12-12 20:58:26] #12 [Go To First Post]
SC Support - Posts: 1793
Good point, I have hidden the posts now, if you think this will be an issue please contact AMP to give you a new account number, they can do that for you no problem.

[2019-12-12 21:37:15] #13 [Go To First Post]
User132748 - Posts: 159
Unfortunately AMP said they cannot change/give me another acc number. I was said to disable my trading account. So not cool.

[2019-12-13 18:14:14] #14 [Go To First Post]
SC Support - Posts: 1793
Understood, we have messaged you privately about this, please continue the conversation there.

To post a message in this thread, you need to log in with your Sierra Chart account: