Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Wed, 24 Apr 2024 14:22:05 +0000
NO ABRE EL PROGRAMA Y SE BLOQUEA SIN PODER CERRAR LA PAG LOG DE INCIDENCIA
View Count: 911
| [2019-12-04 13:54:52] |
| JUAN CARLOS GUTIÉRREZ SALCEDO - Posts: 2 |
|
BUENAS TARDES. TRAS PUBLICAR UN TICKET DE SOPORTE DONDE SOLICITO ME SEA ABONADO LA MITAD DEL CARGO REALIZADO EN MI CUENTA, INTENTO ABRIR LA PLATAFORMA DE GRÁFICOS PARA SEGUIR CONFIGURÁNDOLA Y SE BLOQUEA. NO ME DEJA REALIZAR NINGUNA ACCIÓN, NI SIQUIERA CERRAR EL PROGRAMA Y BLOQUEA TODO EL SISTEMA OPERATIVO DE MI ORDENADOR. SOLICITO ME ACLAREN QUE ESTÁ OCURRIENDO. GRACIAS. |
| [2019-12-04 15:31:24] |
| |
|
From Google Translate: GOOD AFTERNOON. AFTER PUBLISHING A SUPPORT TICKET WHERE I HAVE APPLIED THE HALF OF THE CHARGE MADE IN MY ACCOUNT, I TRY TO OPEN THE GRAPHICS PLATFORM TO CONTINUE CONFIGURING IT AND BLOCKS IT. DO NOT LET ME DO ANY ACTION, OR EVEN CLOSE THE PROGRAM AND BLOCK ALL THE OPERATING SYSTEM OF MY COMPUTER.
I REQUEST THAT I WILL BE CLEARED THAT IT IS OCCURRING THANKS. We will need to contact you using remote assistance to look at this. There is no need for audio so if you do not know English that is ok. What we want you to do is select Help >> Accept Remote Assistance. Within about a minute you will see a Team Viewer window. We will need the ID and password . Send those through an account support ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-04 15:47:41
|
To post a message in this thread, you need to log in with your Sierra Chart account: