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Direct MessagesDate/Time: Sat, 20 Apr 2024 09:51:59 +0000
CLK19 data not updating from SC feed.
View Count: 810
| [2019-03-19 20:41:37] |
| HinckleyBob - Posts: 45 |
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SC Data not updating CLK19 data. Current quote window is all 0. CQG WebAPI for the same symbol is updating. Help topic 3 steps were completed without success. What should I do now please? Bob |
| [2019-03-19 21:04:54] |
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CL is traded on the NYMEX exchange and you are not subscribed to that exchange. You have the CME and Globex exchanges activated. If you want real time data for CL, then you will need to activate one of the options that includes the NYMEX exchange. You will find the exchange options here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-03-19 21:25:16] |
| HinckleyBob - Posts: 45 |
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I appreciate the fast feedback. I was misled by two things: 1. Last week, I was getting CL data and using it to try to resolve the issue described in Is my Volume by Price Study set up correctly? Is my Volume by Price Study set up correctly?2. If the step is actually there, I overlooked it to check data feed subscriptions in the otherwise through and clear steps outlined in Help topic 3 I attempted to change my subscription to Full CME Group (CME, CBOT, COMEX, NYMEX) for nonprofessional Trading accounts . Until my Gain account is funded (ACH to them yesterday), how can I get access to CL so I can continue, with your help, to troubleshoot my Volume by Price Study set up correctly? issue? Can you grant me access until it is funded, please?Thank you, Bob Date Time Of Last Edit: 2019-03-21 05:46:24
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| [2019-03-21 05:48:54] |
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We apologize for the delay. We activated this exchange for you now: The 'Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts' exchange has been internally activated, and will be renewed.
There is no cost until the next month. So there is no concern in regards to cost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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