Support Board
Date/Time: Sat, 30 Nov 2024 16:29:38 +0000
Data/Trade service
View Count: 1047
| [2017-10-06 15:07:22] |
| User92991 - Posts: 8 |
|
Reading Internal Order ID file. | 2017-10-06 09:23:42 Reading Trade Orders file. | 2017-10-06 09:23:42 Reading Trade Positions file. | 2017-10-06 09:23:42 Listening on UDP port 22903. | 2017-10-06 09:23:42 Software version: 1621 | 2017-10-06 09:23:42 Usage end date: 2017-10-26 | 2017-10-06 09:23:42 Enabled for: Advanced Features. | 2017-10-06 09:23:42 Enabled for: Advanced Features 2. | 2017-10-06 09:23:42 Enabled for: Sierra Chart Historical Data Service. | 2017-10-06 09:23:42 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-10-06 09:23:42 Enabled for: INDEXES_DATA_BARCHART | 2017-10-06 09:23:42 Enabled for: CME (Trading Account Required) | 2017-10-06 09:23:42 Enabled for: CBOT (Trading Account Required) | 2017-10-06 09:23:42 Enabled for: COMEX (Trading Account Required) | 2017-10-06 09:23:42 Enabled for: NYMEX (Trading Account Required) | 2017-10-06 09:23:42 Received 1 data feed usernames. | 2017-10-06 09:23:42 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-06 09:23:42 Current selected Data/Trading service: SC Data - All Services | 2017-10-06 09:23:42 Chart Update Interval: 500 | 2017-10-06 09:23:42 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-10-06 09:23:42 2017-10-06 16:23:46 Local computer time | 2017-10-06 09:23:42 2017-10-06 14:23:46 Local computer time in UTC | 2017-10-06 09:23:42 2017-10-06 09:23:46 Local computer time in SC Time Zone | 2017-10-06 09:23:42 2017-10-06 14:23:43 Server time in UTC | 2017-10-06 09:23:42 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-10-06 09:23:42 Program path: C:\SierraChart\ | 2017-10-06 09:23:42 Data Files path: C:\SierraChart\Data\ | 2017-10-06 09:23:42 OS Version Number: 10.0 | 2017-10-06 09:23:42 Locale Setting: C | 2017-10-06 09:23:42 (Message Log lines removed) SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-10-06 09:47:01 SC Data - All Services | Using username 0 | 2017-10-06 09:47:03 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2017-10-06 09:47:03 DTC Client socket (594) | Creating socket. | 2017-10-06 09:47:03 DTC Client socket (594) | Connecting to IP: 8.18.161.135. | 2017-10-06 09:47:03 SC Data - All Services | Connected to server. | 2017-10-06 09:47:03 SC Data - All Services | Starting socket receive thread. | 2017-10-06 09:47:03 SC Data - All Services | Sending Encoding Request to server | 2017-10-06 09:47:03 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-10-06 09:47:03 SC Data - All Services | Sending logon request message. | 2017-10-06 09:47:03 DTC Client socket (594) | Socket gracefully closed by remote side. | 2017-10-06 09:47:03 DTC Client socket (594) | Received socket Close event. | 2017-10-06 09:47:03 DTC Client socket (594) | Initiating close of socket by core. | 2017-10-06 09:47:03 DTC Client socket (594) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-06 09:47:03 DTC Client socket (594) | Closed. | 2017-10-06 09:47:03 SC Data - All Services | Disconnected from the server. | 2017-10-06 09:47:03 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-10-06 09:47:03 SC Data - All Services | Using username 0 | 2017-10-06 09:47:06 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2017-10-06 09:47:06 DTC Client socket (595) | Creating socket. | 2017-10-06 09:47:06 DTC Client socket (595) | Connecting to IP: 8.18.161.133. | 2017-10-06 09:47:06 SC Data - All Services | Connected to server. | 2017-10-06 09:47:06 SC Data - All Services | Starting socket receive thread. | 2017-10-06 09:47:06 SC Data - All Services | Sending Encoding Request to server | 2017-10-06 09:47:06 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-10-06 09:47:06 SC Data - All Services | Sending logon request message. | 2017-10-06 09:47:06 DTC Client socket (595) | Received socket Close event. | 2017-10-06 09:47:06 DTC Client socket (595) | Socket gracefully closed by remote side. | 2017-10-06 09:47:06 DTC Client socket (595) | Initiating close of socket by core. | 2017-10-06 09:47:06 DTC Client socket (595) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-06 09:47:06 DTC Client socket (595) | Closed. | 2017-10-06 09:47:06 SC Data - All Services | Disconnected from the server. | 2017-10-06 09:47:06 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-10-06 09:47:06 SC Data - All Services | Using username 0 | 2017-10-06 09:47:08 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-10-06 09:47:08 DTC Client socket (596) | Creating socket. | 2017-10-06 09:47:08 DTC Client socket (596) | Connecting to IP: 8.18.161.135. | 2017-10-06 09:47:08 SC Data - All Services | Connected to server. | 2017-10-06 09:47:08 SC Data - All Services | Starting socket receive thread. | 2017-10-06 09:47:08 SC Data - All Services | Sending Encoding Request to server | 2017-10-06 09:47:08 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-10-06 09:47:08 SC Data - All Services | Sending logon request message. | 2017-10-06 09:47:08 DTC Client socket (596) | Socket gracefully closed by remote side. | 2017-10-06 09:47:08 DTC Client socket (596) | Received socket Close event. | 2017-10-06 09:47:08 DTC Client socket (596) | Initiating close of socket by core. | 2017-10-06 09:47:08 DTC Client socket (596) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-06 09:47:08 DTC Client socket (596) | Closed. | 2017-10-06 09:47:08 SC Data - All Services | Received logon response. | 2017-10-06 09:47:08 SC Data - All Services | Server Name: SC Real-Time Server. | 2017-10-06 09:47:08 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2017-10-06 09:47:08 SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-10-06 09:47:08 SC Data - All Services | Disconnected from the server. | 2017-10-06 09:47:08 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-10-06 09:47:08 Date Time Of Last Edit: 2017-10-06 17:03:12
|
| [2017-10-06 17:07:02] |
| |
|
This is the relevant message: SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2017-10-06 09:47:08 You will need to pay for a second real-time connection since you are using more than one instance of Sierra Chart at the same time. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-15 15:45:18] |
| User92991 - Posts: 8 |
|
Hello, I can't send trade orders from the chart. Everything worked yesterday, but not today. Can you advise? TradeActivity files query time: 0.103699 seconds. Entries: 0. Current queries: 2 | 2022-11-15 09:24:32.269 TradeActivity files query time: 0.209267 seconds. Entries: 8. Current queries: 1 | 2022-11-15 09:24:32.478 TradeActivity files query time: 0.021915 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:24:44.928 SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-11-15 09:24:50.402 SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-11-15 09:24:50.402 Interactive Brokers | Requesting Open orders. | 2022-11-15 09:24:51.351 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-11-15 09:24:51.351 Interactive Brokers | Received Open orders end message. | 2022-11-15 09:24:58.488 TradeActivity files query time: 3.316827 seconds. Entries: 0. Current queries: 2 | 2022-11-15 09:24:58.763 TradeActivity files query time: 0.698292 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:24:59.461 TradeActivity files query time: 0.021614 seconds. Entries: 8. Current queries: 1 | 2022-11-15 09:25:01.554 TradeActivity files query time: 0.041334 seconds. Entries: 8. Current queries: 1 | 2022-11-15 09:25:12.249 TradeActivity files query time: 0.019933 seconds. Entries: 8. Current queries: 1 | 2022-11-15 09:25:14.247 TradeActivity files query time: 0.019602 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:25:14.694 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1046. InternalOrderID: 433. | 2022-11-15 09:26:19.034 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 433. Service Order ID: 1046. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:26:19.034 * Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1047. InternalOrderID: 436. | 2022-11-15 09:26:19.218 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 436. Service Order ID: 1047. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:26:19.218 * Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-11-15 09:26:26.338 TradeActivity files query time: 0.001126 seconds. Entries: 0. Current queries: 2 | 2022-11-15 09:26:26.410 TradeActivity files query time: 0.000772 seconds. Entries: 4. Current queries: 2 | 2022-11-15 09:26:26.410 TradeActivity files query time: 0.001123 seconds. Entries: 4. Current queries: 1 | 2022-11-15 09:26:26.854 TradeActivity files query time: 0.001095 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:26:26.926 TradeActivity files query time: 0.001079 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:26:27.059 TradeActivity files query time: 0.001106 seconds. Entries: 4. Current queries: 1 | 2022-11-15 09:26:27.068 TradeActivity files query time: 0.001352 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:26:27.126 ES-202212-CME[M]/MES-202212-CME-USD[M] 2 Min #3 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: [Sim]MES-202212-CME-USD | TradeAccount: Sim1 | 2022-11-15 09:26:32.592 * Interactive Brokers | Requesting Open orders. | 2022-11-15 09:26:34.003 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-11-15 09:26:34.003 Interactive Brokers | Received Open orders end message. | 2022-11-15 09:26:34.008 Flagging to reload Trades list in charts | Symbol: (unset) | TradeAccount: (unset) | 2022-11-15 09:26:37.341 TradeActivity files query time: 0.042967 seconds. Entries: 0. Current queries: 5 | 2022-11-15 09:26:37.454 TradeActivity files query time: 0.020267 seconds. Entries: 8. Current queries: 5 | 2022-11-15 09:26:37.475 TradeActivity files query time: 0.017710 seconds. Entries: 0. Current queries: 5 | 2022-11-15 09:26:37.493 TradeActivity files query time: 0.015646 seconds. Entries: 0. Current queries: 4 | 2022-11-15 09:26:37.508 TradeActivity files query time: 0.015671 seconds. Entries: 8. Current queries: 4 | 2022-11-15 09:26:37.524 TradeActivity files query time: 0.017183 seconds. Entries: 8. Current queries: 3 | 2022-11-15 09:26:37.541 TradeActivity files query time: 0.020042 seconds. Entries: 0. Current queries: 1 | 2022-11-15 09:26:38.105 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1048. InternalOrderID: 445. | 2022-11-15 09:26:43.049 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 445. Service Order ID: 1048. Symbol: MNQ-202212-CME-USD. Account: U7271662 | 2022-11-15 09:26:43.049 * Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1049. InternalOrderID: 448. | 2022-11-15 09:26:43.149 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 448. Service Order ID: 1049. Symbol: MNQ-202212-CME-USD. Account: U7271662 | 2022-11-15 09:26:43.149 * Interactive Brokers | Requesting Open orders. | 2022-11-15 09:26:58.037 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-11-15 09:26:58.037 Interactive Brokers | Received Open orders end message. | 2022-11-15 09:26:58.067 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1050. InternalOrderID: 451. | 2022-11-15 09:33:27.045 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 451. Service Order ID: 1050. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:33:27.045 * Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1051. InternalOrderID: 454. | 2022-11-15 09:33:27.155 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 454. Service Order ID: 1051. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:33:27.155 * Interactive Brokers | Requesting Open orders. | 2022-11-15 09:33:42.057 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-11-15 09:33:42.057 Interactive Brokers | Received Open orders end message. | 2022-11-15 09:33:42.060 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1052. InternalOrderID: 457. | 2022-11-15 09:38:27.787 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 457. Service Order ID: 1052. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:38:27.787 * Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1053. InternalOrderID: 460. | 2022-11-15 09:38:27.887 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 460. Service Order ID: 1053. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:38:27.887 * Interactive Brokers | Requesting Open orders. | 2022-11-15 09:38:42.775 Interactive Brokers | Sent reqAutoOpenOrders request | 2022-11-15 09:38:42.775 Interactive Brokers | Received Open orders end message. | 2022-11-15 09:38:42.777 Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1054. InternalOrderID: 463. | 2022-11-15 09:43:12.845 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 463. Service Order ID: 1054. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:43:12.845 * Trading message from IB: The 'EtradeOnly' order attribute is not supported. Error Code: 10268. ServiceOrderID: 1055. InternalOrderID: 466. | 2022-11-15 09:43:12.944 * New order rejected - The 'EtradeOnly' order attribute is not supported. Internal Order ID: 466. Service Order ID: 1055. Symbol: MES-202212-CME-USD. Account: U7271662 | 2022-11-15 09:43:12.944 * |
| [2022-11-15 17:10:08] |
| John - SC Support - Posts: 36350 |
|
Make sure you are on the most recent release of Sierra Chart along with the most recent (stable) version of the IB software.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: