Support Board
Date/Time: Sat, 23 Nov 2024 23:25:09 +0000
sierra connection green but data not updating
View Count: 2061
| [2013-09-02 05:39:09] |
| User20108 - Posts: 32 |
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Hi Sierra is connected to LMAX but prices are not updating. The following is happening all the time and prices freeze. LMAX Trading: There has been no activity. | 2013-09-02 08:35:35 LMAX Trading: Disconnected from the market data server. | 2013-09-02 08:35:35 LMAX Trading: Connecting to the market data server. lmax.sierracharts.com:443 | 2013-09-02 08:35:40 LMAX Trading - Local market data port: 0 | 2013-09-02 08:35:40 The network socket is connected. | 2013-09-02 08:35:40 LMAX Trading: Connected to market data server. Now authorizing. | 2013-09-02 08:35:40 LMAX Trading: Connected to market data server. | 2013-09-02 08:35:41 please advice |
| [2013-09-02 06:03:03] |
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What symbol is specifically not updating?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-02 06:26:09] |
| User20108 - Posts: 32 |
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all of them just freeze I installed a fresh copy of sierra and it it still the same for example now audusd sierra 0.8977 lmax 0.8989 gold sierra 1396.06 lmax 1394.71 |
| [2013-09-02 06:27:08] |
| User20108 - Posts: 32 |
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i just send the log files for you to check
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| [2013-09-02 06:45:32] |
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We have looked over the Message Log. Basically what we see is that the data feed is stopping and then Sierra Chart is detecting this and reconnecting. When you select File >> Disconnect and then File >> Connect to Data Feed, do you then notice that the data feed restarts for a period of time? We are not observing any problems ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-09-02 06:52:46
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| [2013-09-02 06:53:00] |
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We have an idea what the problem is. We are working on a solution now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-02 07:34:44] |
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This problem should now be resolved. We have a new version to solve this. Update Sierra Chart by selecting Help >> Download Prerelease now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-02 09:08:49] |
| User59042 - Posts: 22 |
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I have 2 Sierra Chart 1) Version 1016 with OEC datafeed - working now 2) Version 1020 with Rithmic datafeed - connected, datafeed loaded, but not updating real-time, just freeze That problem probably still exists. |
| [2013-09-02 09:21:17] |
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In regards to post #8. The issue you are describing is completely unrelated to this thread. Sierra Chart supports multiple services with various connection methods. You are not affected by this. Start a new thread on this Support Board about your particular issue and we will look at it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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