Support Board
Date/Time: Sat, 23 Nov 2024 23:51:00 +0000
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View Count: 2157
| [2013-08-29 14:42:49] |
| guyl - Posts: 58 |
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I'm having a problem with certain symbols in terms of rollover. For the symbols ZC, ZW, GF, HG, & KC I keep getting the message "symbol expired - click to update" on the daily and hourly charts, the 2 min, 5 min, and 15 min charts are ok. So I click and usually the hourly will update and only sometimes the daily will change. Either way, it won't hold the data because if I switch to another symbol and then come back it's back to the old symbol with the "symbol expired" message. And then sometimes I get a message about it can't get the historical data. How do I fix this? Thanks |
| [2013-08-29 14:44:15] |
| guyl - Posts: 58 |
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Actually the exact message is "Symbol expired. Click to perform rollover".
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| [2013-08-29 16:19:41] |
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Provide us the exact symbol of one of the charts that you see the rollover message on. If there is a problem with the downloading of historical data, then provide a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log And let us know the symbol of the chart that indicated a problem with downloading historical data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-29 16:20:00
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| [2013-08-29 16:49:50] |
| guyl - Posts: 58 |
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These are the symbols that I'm getting the roll over message ONLY on the daily now. It was a problem on the hourly also on some of them when I wrote before. ZCU3 ZWU3 GFU3 HGU3 KCU3 The other grains, meats, metals, and softs charts are fine. The "automatically roll futures symbol" boxes are checked on all of these. I get the message and click on it and get the box to roll which I do and it rolls to Z, then I change charts and then go back and it reverts back to the U. I'm now NOT having the historical data problem either now. Gremlins? |
| [2013-08-29 17:25:36] |
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For the markets you have listed, these are all the September contracts and these are all at a point of rollover at this time. These are physical commodity markets which should not be traded at this time. If you have the Automatically Rollover Futures Symbol option enabled in Chart Settings, then you should not be seeing the these specific contract months or a message about rollover. The symbols will be automatically rolled over. After the automatic rollover, select File >> Save. What version of Sierra Chart are you running? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-29 18:07:56] |
| guyl - Posts: 58 |
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Version 1011
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| [2013-08-29 18:39:31] |
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We see no reason why you would have a problem. This is not really making much sense to us. then I change charts and then go back and it reverts back to the U. Precisely describe what you mean by this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-29 19:00:19] |
| guyl - Posts: 58 |
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Ok, looking at the HG charts. My daily shows HGU3 with a yellow box that says "click" to perform rollover. The other intraday charts (2, 5, 15, & 60) all show HGZ3 - I have 5 charts on the screen. When I click the yellow box and tell it to roll the daily to the Z contract, it does. Then I load the ES contracts to look at them and then go back to the HG contract the daily Z has reverted back to the U contract. I even tried saving it in between changing to another chart and it still reverts to U. The other symbols all do the same thing, by the way. I don't know what criteria you use for rolling but even though there is still some volume left in these contracts that expire today most of the volume has rolled forward. My other platforms all show that the Sept contract is not the active contract any longer. So if I'm not going to trade a contract that expires in days why am I forced to look at that contract without having to change it each time I leave that symbol, go to another symbol and then come back to the first symbol that I already changed? That doesn't make sense to me. |
| [2013-08-29 21:56:39] |
| guyl - Posts: 58 |
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I just shut down my charts and re-opened them and the ESU3 chart came up and had an orange box on it that said "symbol unknown click here". It went away after about 90 seconds. I haven't seen that before. Is that normal? I am opening the charts back up 10 minutes before the market opens - 5:50pm est - but I've done this before and never noticed it prior. It was on the 15 min for sure and I think maybe the 2 & 5 min also. This particular screen only has 3 charts so there is no daily or hourly this time.
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| [2013-08-29 22:30:59] |
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Then I load the ES contracts to look at them and then go back to the HG contract the daily Z has reverted back to the U contract.
What do you do to load the ES contract and then what do you do to go back to the HG contract? This is what we are not clear on. Also, if you actually have Chart >> Chart Settings >>Automatically Rollover Futures Symbol enabled for the chart, then the the rollover happens automatically. So you would not even see the message saying that the symbol is expired. What Trading service are you using Sierra Chart with? Is there any chart linking enabled under Chart >> Chart Settings >> Advanced Settings 2? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-29 22:31:45
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| [2013-08-29 22:31:04] |
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I just shut down my charts and re-opened them and the ESU3 chart came up and had an orange box on it that said "symbol unknown click here". It went away after about 90 seconds. I haven't seen that before. Is that normal? No. This is not normal and being that is an actively traded contract you need to ask your broker about this. Because this will result in you not receiving real-time market data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-29 23:11:25] |
| guyl - Posts: 58 |
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Q. What do you do to load the ES contract and then what do you do to go back to the HG contract? This is what we are not clear on. A. I click on that symbol from the quoteboard. In my example I was looking at HG and made the change, saved it, and then clicked on the ES from the quoteboard to load it and then clicked on HG again from the quoteboard my change is not saved. Q. Also, if you actually have Chart >> Chart Settings >>Automatically Rollover Futures Symbol enabled for the chart, then the the rollover happens automatically. So you would not even see the message saying that the symbol is expired. What Trading service are you using Sierra Chart with? A. Hate to tell you but that is the message I got and the box is checked for each chart. I used Infinity. Q. No. This is not normal and being that is an actively traded contract you need to ask your broker about this. Because this will result in you not receiving real-time market data. A. I have checked with them in the past about your charts and the people the tell me to talk to don't have a clue about your charts. All the charts are fine now that the Sept has expired but this will may come up again on the next roll though I can't explain why it hasn't before. I tried loading the 5 symbols in question and 4 were fine. The 5th one, ZW, gave me the symbol unknown message for about 90 seconds and then that disappeared. I still don't understand why you make us look at a symbol that we will not trade, meaning it is too close to rollover, instead of allowing us to change it and save it so the one we want comes up next time. Can I change it on the quoteboard and save that and then I won't have to look at a "near dead" contract? |
| [2013-08-31 11:12:06] |
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What we gather from all of this is the Quote Board is still showing some symbols which are no longer actively traded. If you do not know how to change symbols on the Quote Board, then please refer to the documentation here: http://www.sierrachart.com/index.php?l=doc/doc_GettingQuotes.html#SettingSymbols This is one reason, why when everything is preconfigured by a broker, users do not fully learn how to do things on their own. Also please update Sierra Chart, by selecting Help >> Download Prerelease. Do this as soon as possible. On the quote board make sure there is a checkmark by Settings >> Auto Rollover Futures Symbols. This will solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-31 14:57:41] |
| guyl - Posts: 58 |
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You are correct in that the quote board is showing those 5 symbols as not actively traded because I forgot to change them. However, with the box checked under Charts >>>Chart Setting>>>Automatically Rollover Futures Symbols it compensated for that, on most symbols, until I got it changed. Yes, I know how to change the quote board and, no, Infinity did not preconfigure my setup. As I mentioned in my last post they don't know jack about your platform. I don't know how to change the quote board to the auto rollover. I can't get to a box to put a check in. When I click on Setting>>>Auto Rollover Futures Symbols nothing happens and it just reverts back to the quote board. I doubt this will solve anything anyway because I gather from you ignoring my question that I have asked twice about why we have to look at a "dead" contract that the quote board is going to rollover based on trading days left rather than when volume rolls over like the other auto rollover check box under Charts>>>Auto Rollover Futures Symbol. Is that correct? |
| [2013-08-31 23:16:53] |
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You missed what we said in the prior post. Please see: Also please update Sierra Chart, by selecting Help >> Download Prerelease. Do this as soon as possible. This is necessary for the checkmark to be displayed by Setting>>Auto Rollover Futures Symbols . When this is enabled, and the Quote Board is opened when the Chartbook is opened, then the symbols will be automatically rolled over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-31 23:20:16
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| [2013-08-31 23:43:16] |
| guyl - Posts: 58 |
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I didn't realize I needed to update first to see the check mark. Sorry about that. I have now updated and the check mark is there. Does this now mean that the rollover is based upon when the volume has shifted or still not going to roll until the very last day?
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| [2013-09-02 21:15:31] |
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The rollover in the case of Quote Boards and Charts is based upon a rollover rule which does not use the volume. You can modify the rollover rules for individual symbols through Global Settings >> Symbol Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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