Support Board
Date/Time: Sat, 23 Nov 2024 23:31:45 +0000
Hour's gap in my data
View Count: 1560
| [2013-08-27 05:01:44] |
| BruceWilson - Posts: 15 |
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I am missing an hour's data on Sierra Charts on all time frames, for the EURJPY pair. I have tried right clicking, delete and download data and also Edit/Download data but no luck. How do I fix this please? Thank you in advance Bruce |
| [2013-08-27 05:21:08] |
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FXCM, the source data provider had an outage about an hour ago. We will patch the data for the major pairs. However, this is not likely something we will get to until tomorrow.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-27 05:21:42
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| [2013-08-28 05:46:01] |
| tobi - Posts: 351 |
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Is this fixed?
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| [2013-08-28 07:38:57] |
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We apologize for this. It has not been done yet. We'll get it done in the afternoon.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-28 20:40:11] |
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The data for the most popular pairs has been patched. To re-download the data in your Intraday charts to fill in the gap, refer to: http://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support Date Time Of Last Edit: 2013-09-02 02:47:18
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| [2013-09-02 02:19:11] |
| BruceWilson - Posts: 15 |
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No data again today...it's been down for around 40 minutes so far. How do I figure out if there is an outage with SC Forex Data (FXCM) or if there is a problem with the software? Thank you. |
| [2013-09-02 02:46:17] |
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We would expect there to be some gaps today being that this is part of a holiday weekend. It is not a software problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-02 09:37:02] |
| tobi - Posts: 351 |
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The problem (SC Forex Data FXCM) is not a weekend/holiday gap! Looking at a 5 min chart, there's NO data for (at least) the FX symbols from 09:40 PM until 10:20 PM (NY time). Thanks in advance for fixing this. |
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